Before I write all the things that I did not like about this hotel, I should say that the staff were friendly and helptful and the view from the hotel is good.

Our double bedroom was too small with inadequate storage space. The washbasin was in the bedroom and the toilet and shower were in a very small bathroom (it had to have a sliding door because there was insufficient space for a normal one). It was clean enough but not attractively decorated.

The corridors reaked of stale tobacco smoke and the carpets were repaired with tape.

The dining room was OK but the food was bland and repetative.

The only place to sit seems to be the bar area but this is not at all cosy.

This hotel needs some TLC,

Room was ok but tired and dirty - bathroom had a shower, toilet and very small hand basin, the sort that you have in the toilet at home. When we booked we were told that there were smoking rooms - there were not - it is all no smoking.

The hotel caters for the coaching trade.

The food was some of the worst I have ever been asked to eat. Think 1960's school dinners. We had the starter at dinner and left the rest. The cooked breakfast was luke warm at best, the tomato was uncooked.

When we were there breakfast was not served until 8 - so a big queue grew.

The checkout desk does not open till 8 either - so no early checkout then. Even though there was someone there they would not deal with you until 8.

Would not go back.

We work hard at running our own Hotel so we hoped to relax and let others (well paid by us) enjoy our stay. The reception staff seem to think that ALL scotland is no smoking. The miss understanding of the legislation needs to be understood before scotland tourism deminishes even further!. The room was the worst weve EVER seen, and weve travelled a lot. There was no bulb in the ceiling light, and dust upon dust and grime EVERYWHERE. I actually used the complimentary bar of soap and was on my hands and knees cleaning the toilet area before we could use it due to the strong urine smell. The shower bi fold was hanging off and the shower spurted water constantly due to a leaking washer which was inadequatelly "fixed" by mastic.
The mould on the shower tiles made me feel cleaner NOT showering. The carpet was thick with other peoples hair and disgusting. The bar was WAY over priced as was the food. We scoured all the breakfast tables to find cutlery or glasses that were clean. The staff however were brilliantly friendly , helpful and attentive considering the lack of managerial guidance and care. Sack the maintenance staff, cleaners and introduce decent managers and this place SHOULD be a jewl in the crown of scottish hotels. This place should be avoided at all costs until that happens. Dont take my word for it. Read the other reviews. Pity help scottish tourism if this is what is on offer in such an idillic location.

If only I'd read some of the reviews before I booked this hotel (have stayed at other swallow hotels and was expecting a similar standard).
The decor generally is dated and in a poor state of repair with the carpets being held together with duck tape in several places.
The room had a view of a brick wall and was clearly not cleaned properly and the shower provided barely a trickle of hot water.
The food was not that bad but it was severed literally as soon as it was ordered with barely time for a breath between courses giving the impression that the staff wanted you out as soon as possible.
Apart from the waitress I found the standard of the service to be poor with most of the staff looking as if they'd rather be anywhere else.
On the whole this hotel sums up everything tha tis wrong with Scottish tourism, superb scenery let down by extremely below par hotels, compared to what you can get on the continent in terms of accommodation and service this hotel is a joke.