We like the other review had booked a double room well in advance. Bedspread had holes in it and was also badly frayed, water leaked from the overhead fan light we were told this was condensation but doubtful as it was also raining. The room we had you also had the sound of the fan from the kitchen from 6.45am until 10.45pm so no chance of an early night this also meant the room had wafts of the food being cooked. The Room had obviously not been cleaned properly as a previous occupants socks still under the bed. Carpets joined with duck tape on corridors. We were offered to change to a twin room but this was not acceptable to us when we had requested a double well in advance.

Dining room when you felt under the plates they were not clean and when you looked you could see food still on them. Like wise the glasses and cups were not clean. The charges for A La Carte are too high as the food does not warrant the extra cost. There was only one efficient waitress, a delightful Polish girl, the rest of the dining room and bar staff appeared to be permanently hung over or not interested in their job.

We felt this hotel was geared to coach tours who probably only stayed one night - so not long enough to complain.

When you complain the Managers do not deal with your complain in a professional way.

Nice spot, good views of Loch Long & surrounding scenery.

Hotel in need of refurbishment, starting with the windows, (draughty old sash windows).

Restaurant produces nice food and the staff are helpful.

It would have been nice to choose where to sit, especially as there was plenty of space.

Cutlery could be cleaner.

Evening entertainment is of poor quality & bar prices are expensive.

I understand that the hotel had been taken over by new management a couple of weeks before we stayed. So there may be some improvements in the near future.

Overall quite good value as part of a cheap package, but conditions could improve and would pay a little more if they did because the views from the rooms over the Loch and Arrochar are well worth the visit.

We stayed here for 4 nights second week of December, on a coach trip from England. We knew the journey for us would be long, we have visited Arrochar in the past. We were pleasantly surprised with the hotel, very comfortable, plenty of hot water in bathroom for showers or baths, morning and night. Weather was very mild during our stay so as the heating in the hotel we assume was geared to sub-zero temps, we had our window in bedroom open most of our stay. Food was more than adequate, plenty of choice, only one minus point short of staff at meal times, otherwise an enjoyable stay.

Arrochar Hotel, Oh Dear, this hotel has seen better days, we booked a double room well in advance but on arrival were told that the roof had leaked into the room allocated to us so we were put in a shabby twin bedded room, the beds were the smallest we have ever seen and were covered with torn bed spreads. The bathroom (no bath) had a shower which did eventually produce a trickle of water, the bathroom window sill was cover in black mould which had also grown up the lower part of the window plane, the same mould was also on the grouting in the lower section of the shower cubical. The room was not all bad news, the view over the loch to “The Cobbler” was breathtaking.
Some of the corridor carpets appeared to consist of oddments and in places constituted a trip hazard. The international staff were all helpfully and friendly but sometime a bit incompetent, we only had one drink in the bar after seeing the barman who had a heavy cold wiping his nose on the same tea towel used for glasses etc.
After sampling the breakfast we did not fancy dinner in the hotel and found an excellent bar and restaurant a half a mile along the shore of Loch Long called the Village Inn.
To sum up, a very disappointing and expensive four nights stay, this was more so because we have stayed at this hotel before and had a wonderful time, but that was thirty years ago.