We were looking for a good deal at a good hotel with spa facilities and found a very good deal at Cameron House. So we thought!!

The hotel is beautifully situated by the Loch with fantastic views. We upgraded to a Loch view room and it was very nice. The bed was comfortable, the shower room was large and they had wonderful soaps, shampoos etc.. However, when we arrived the room had obviously not been checked by housekeeping as the large glass table in the window had, what looked like, yoghurt on it and it stayed like that for the 3 nights we were there.

Breakfast in the morning was interesting to say the least. One moning I had a saucer instead of a plate as did other people that we spoke to later. Crumbs were left on the tables even though they looked as if they had been cleaned and the cutlery was not 100% clean. I spoke to the maitre d' but he wasn't overy fussed about the saucer or the crumbs. What happened to staff training???

We tried all three restaurants and the food was ok. Nothing special but they all had very specila prices for what you got. The taster menu in the "posh" restaurant was a good experience but that was it. Just an experience.

The lady that served us in the bar was very good and plesant to talk to. Reception staff were ok and check in was good. The restaurant staff, well they were something else. Staff training should be high on this hotels list!!

We went to the spa at the golf club as the spa in the main hotel had not been completed. We had some very good, but rather expensive, treatments which were great. The staff at reception didn't give us full details when we arrived as we found out as we were just about to leave that there was a hot tub on the roof that we could have had access to. One of the girls took us up to the roof where we went into the hot tub, in the dark and in it was snowing!!! It was wonderful!!!!! If we had known about it when it was light we would have been in there before it got dark!!

You don't get better than a 5 star hotel but this doesn't even come close to 5 stars. If I had been paying full price I would had made a point of speaking to someone in charge.

All in all we had a good time but if we had been paying full price for what we got then we would have been very disappointed.

Not the best experience and one we probably won't reapeat, whatever the cost.

I experianced exceptional standards of care at this hotel.My needs were catered for with haste and a smile.
It is pleasing on the eye ,clean and luxsurious set in absolutley breath taking surroundings.
just setting foot inside the front door immediatly caused me to relax, the hotel was (apparently) full and very busy but at no point did i feel this to be the case.
I spent an entire day at the Spa where i was treated like a VIP whilst sampling the rooftop hot tub (heaven), the several types of sauna, rain forest showers and a head to toe massage-i came out of there feeling like a new woman!!
Our room was stunning with incredibly impressive veiws over loch lomond.
facilities for children at this hotel are second to none with an onsite creche, family swimming pool, impressive games room for all ages and a crazy golf course.
We ate at martin wisharts, the grill and in the great scotts bar and in each establishment we found the food and the service to be exquisite.

Our 2 night stay was simply the best hotel experience we have ever had. Stunning location, stunning bedroom, stunning view. Staffcould not have been more helpfull, assisting without being asked, Gave extra service of offering to book loch cruise, checking recturant bookings. The hotel gave the personal service associated with a much smaller estabishement. It was impossible to find anything wrong. The bedroom was pure luxury with every facitlity imaginable - even the putting machine!
We cannot wait to return and will back next year for longer.
The best british hotel I have ever found!

I stayed in Cameron House in February 2008, and although my visit was some time ago, after reading some of the bad reviews, I thought I should take the time to put my experience down on virtual paper!

Firstly - the setting. As so many people have already stated, the location is perfect and the surrounding views are breathtaking. I spent many a childhood holiday in Loch Lomond, my gran lived there, so it has always been a special place close to my heart.

My first stat to Cameron House was in 2004, before it was taken over by Devere. When I visited last year it was clear that many improvements had been made. The hotel had been completely refurbed, and although the dark decor in the hallways and bedrooms may not be to everyone's taste, I think it's a marked improvement on what was there before and personally I think it looks great - Very Mal Maison esque with tealights at reception and the heavy materials used in the rooms.

There was still some work to be done to some of the rooms and when we checked into ours we were told that we were one of the first to stay in our room since the refurb. The first disappointment was the TV - when we switched it on it looked like it needed tuning and the picture was all grainy - but no amount of tweaking by my boyfriend could get the picture to settle. The toilet did not flush - and so when we called reception we were told someone would be up right away. Half an hour later there was still no one to fix the toilet so we called again. Eventually someone did arrive and the toilet was fixed within minutes by a friendly handy man, unfortunately the TV was unwatchable for the rest of our stay, even though we did call several times and ask for someone to take a look at it.

We ate at the Claret jug near to the spa, because the restaurants at the hotel were still going through their refurb. The shuttle was prompt and it only took us a few minutes to get from the hotel to the restaurant, but the food there was over priced and very disappointing. I had mussels to start with and they were so salty I could not eat them. When I mentioned this to the waitress who took away our plates, she stared dumbly at me and said, "Oh, I'm sorry about that", but never offered to take the item off the bill or provide a replacement. Mains were good but nothing to rave about, and service, especially for drinks was extremely slow.

The second night of our stay we ate in the Duck Bay Marina next door. I have been going there for years and although the place looks a little dated now, don't be fooled by the decor and pub like atmosphere - the food and service is excellent and I would recommend eating there if you are looking for great food at an affordable price.

We had breakfast in bed each morning at the hotel - which was a nice touch and always arrived on time and was excellent.

We both sampled the spa and I must say this is one of the nicest spas I have been to, tops Gleneagles - if only for the fantastic outdoor hotub overlooking the loch. The treatments are great and the therapist I had was very attentive and knowledgeable.

On checking out we were a little late (by means of 5 minutes) in getting our bags out of the room, and we got a rude call from reception to remind us of our checking out time. I could understand if we had been 10 or 20 minutes late, but I thought this was a bit excessive for a 5-minute delay. When checking out I also found the reception staff to be cold, and not one wished us a good onward journey or thanked us for staying at the hotel, which again I found disappointing, especially considering what they charge at the place.

All in all we had a lovely time at Cameron House, but there was certainly more that they could have improved on. Customer service, attention to detail and the quality of food in the hotel restaurants were the main issues we had with the place, an although Cameron House is stunning in it’s location and overall presence, there is work to do before it can be ranked up there with the likes of Gleneagles or The Barmoral.


T