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“Loved it!!” 4 of 5 stars
Review of Bay Glenburn Hotel

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Bay Glenburn Hotel
Mount Stuart Road, Rothesay PA20 9JP, Scotland   |  
Hotel website
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Hotel amenities
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BREAKS FROM JUST £69
Ranked #3 of 3 Hotels in Rothesay
Rhyl, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Loved it!!”
4 of 5 stars Reviewed August 25, 2013

My friend and I have just spent a week at the Bay Glenburn in Rothesay and can only say how much we have enjoyed it. On arriving on the Ferry on the Shearings Coach we could see the Glenburn which stands out amongst the other properties on the front at Rothesay. It is a magnificent building both inside and out. Some parts of the hotel do need upgrading but the majority of it is very acceptable.
We found reception to be adequate - not over friendly/helpful.
Our room was quite large, adequately furnished and clean. Our window faced out from the side and we had lovely views of the ferries and boats coming and going.
The restuarant staff work so hard and all meals were served hot and on 'hot plates' (rare these days!!) There was an excellent choice of meals, all served very quickly. No waiting around here!!
There is a fantastic new ballroom/entertainment room - the best I have seen in any Shearings Hotel and the entertainers were excellent, especially Gary McKean, the compere/entertainer, who can turn his hand to anything - his Elvis impersonation was brilliant!! Another to compliment was James Knight who sang songs from the musicals - why he is in the hotel and not in the West End I dont know - he was brilliant!! All the bar staff were extremely friendly and pleasant.
Rothesay and the Isle of Bute are beautiful. The views from the hotel windows are outstanding and best of all there were deer on the front lawn one morning!!
Overall we would rate this hotel as one of the best of Shearings we have been to, however, there are a couple of little things that did bother us but were overcome - firstly, the fact that there were no optional excursions and we had over 3 days to find our own way about which we did via ferry/train to Glasgow and Largs. Secondly the fact we only had 3 channels on the TV which is still the small box type set and not a flat screen - you get used to it after a few days.
Would definitely recommend it and hope to return one day!!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Glenburn, General Manager at Bay Glenburn Hotel, responded to this review, August 28, 2013
Loved the review !!. Many thanks for the fanatastic review, I'll be be sure to let the staff know how much you enjoyed your break at the Glenburn, especially Gary and James. We're very lucky to have varied entertainment. As for those deer, they are great to see, I just wish they'd stop eating the flowers in my garden! There's no fear in them at all, one followed me along the front of the hotel and a guest asked if it was a pet. Once again many thanks.
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543 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • Any
English first
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

Just back from another fantastic weekend break, this is our 2nd visit this year with another planned in December! Our room was spotless yet again especially the linen and towels. Food was good and plentiful. Another great value 2 night stay. Staff were also excellent.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Glenburn, General Manager at Bay Glenburn Hotel, responded to this review, August 28, 2013
Another fantastic review, again. Many thanks KDJCB, I'll be sure to let the staff know you enjoyed your weekend and we look forward to seeing you again in December.
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Edinburgh, United Kingdom
Top Contributor
93 reviews 93 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 20, 2013

This was our first holiday in Rothesay and it was very peaceful and enjoyable. The hotel is in reasonable condition and we had an excellent spacious room with panoramic views over the harbour and Kyles of Bute. Reception were polite, if not over friendly, but the bar staff were good and the restaurant staff superb. Food was of a high standard and served very promptly. The entertainment was very good although the compere John. an excellent guitarist, did not seem to be enjoying himself and seemed to forget he was being paid to entertain the paying customers! Overall good value for money and we shall certainly return. There are many places of interest to visit on the island and cruises on The Waverley are good value.

Room Tip: We paid a supplement for a sea view but it was worth it.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Glenburn, General Manager at Bay Glenburn Hotel, responded to this review, August 28, 2013
Many thanks for posting your comments on our site, it's good to see you enjoyed your trip to Bute, we really are lucky to live in such beautiful surroundings. I'll be sure to pass on all your comments to the staff concerned.
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Leeds, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 20, 2013

Have just returned from a five day break with shearings to the Glenburn Hotel.Where to start.lst impressions of the hotel were good.What a fabulous place it must have been in its heyday.The views are magnificent.Booked in quickly ,cases delivered to your room, we paid extra for an upgrade, it was well worth it, the room was very clean and looked as if it had just been decorated.Janek our cleaner kept everything spotless during our stay, Our waiter Archie did a brilliant job,always had a smile and very pleasant considering the pressure the waiting staff are under.The food was good a reasonable choice, always hot,and portion sizes were just right.All the downstairs looks as if it has been decorated,it iscertainly one of the better shearings hotels.As for the entertainment, monday night was more talking than entertainment but from Tuesday night onwards it was brilliant Gary McKean the compare for the week, was brilliant,this young man thoroughly loves his job,plus he is a very good entertainer.Then we had a Shirley Bassey Tribute we have seen this young lady before she was very good,but for us the best entertainment was James Knight he sang songs from the topshows ,this young man should go far in his career, all in all it is the best entertainment wehave seen in a hotel, and we have seen lots.It was a great break, we thoroughly enjoyed it, Only one negative comment l will make is there was one lady receptionist,the tall one with glasses who prefers to play on her mobile rather than come to front desk to ask you what you require,and you have to shout through to her while she carries on texting.l think she needs a little reminder that it is the clients in the hotel that keep her in a job.Just a small niggle.All in all a brilliant stay.Thank you to all the staff.Rothesay itself is a little run down, but there is a castle a museum, and Mountstuart House is a must visit.

Room Tip: Pay the extra and upgrade, it is worth it.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Glenburn, General Manager at Bay Glenburn Hotel, responded to this review, August 28, 2013
I'm delighted to see you have enjoyed your break at the Glenburn and appreciate you taking the time to post your comments on our site, I'll be sure to pass on to Jarek and Archie your comments about them. As for the lady with glasses texting, well, enough to say message received?
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Stockport, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2013

Just back from our annual visit to the Glenburn each each August and again were not disappointed. Our room had been updated and had plenty of space. The meals served in the dinning room were hot and good portions which I think improve each year. A word of praise for the staff throughout the hotel friendly and helpful.A very enjoyable stay looking forward to our next visit.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Glenburn, General Manager at Bay Glenburn Hotel, responded to this review, August 19, 2013
Oh lovely, what a great review, I'm delighted to see you enjoyed your holiday with us. It really is nice to see your already looking forward to your next break in Rothesay and we look forward to welcoming you back. Many thanks for your review.
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Liverpool
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 12, 2013

Had a completely different experience to the last two reviewers. Stayed with Shearings and were very impressed The hotel is perfectly situated and had beautiful views from the terrace. Our cases were collected from the coach and delivered to our room which was very good, even though it only looked onto the side of the hotel and roof tops. The room was spotless,as was the bed, which was also very comfortable.The only grumble would be that it was difficult to regulate the temperature of the shower. The dining room staff worked very hard and were always friendly and there was a good choice of food each meal time.The entertainment each night was excellent and seemed to cater for everyone.I wouldn't hesitate to go back to the Glenburn again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Glenburn, General Manager at Bay Glenburn Hotel, responded to this review, August 19, 2013
Many thanks for your comments on our site, it really was nice to read them after the previous postings expressing their disappointment. I'm glad to see you enjoyed your holiday and appreciate your giving the hotel an honest and balanced review. Once again many thanks.
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Strathaven, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 12, 2013 via mobile

Hi just returned today 12/08/13 from Rothesay were we stayed at the Glenburn hotel.On arrival at the hotel first impressions were very nice but sad to say thats where it ends reception very poor in dire need of an make over.Rooms were ok also need bringing into the 20th century dining room was set out like a school diner hall instead of a restaurant meals were very poor when you ordered your meal it was on the table within a minute obviously it was all ready cooked and sitting on a hot plate waiting to go.Staff were very good working under extreme hard conditions they coped very well.Not that I could say that about the bar staff very rude when we complained about our drinks basically were told that was the way it was,I went to complain to the reception staff and she wasn't interested we feel very disappointed with this hotel I think management should take on board some staff training in how to deal with people and a little bit of manners and a smile wouldn't go a miss i certainly would not recommend this no doubt management will come up with some bull if they reply once again people do not go to this hotel

Stayed August 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The-Glenburn, General Manager at Bay Glenburn Hotel, responded to this review, August 19, 2013
I am sorry to read your comments expressing your disappointment on your recent stay. Contrary to your belief, the meals are not sitting on hot plates waiting to be brought out,, meals are plated as and when staff call them away. The bar staff were only doing their job which is not easy when guests complain about prices which they have no control over. Prices are set at our head office and are not unreasonable. As you may notice the great many comments made on our site are not in the same vein as yours. And that 's no bull.
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Additional Information about Bay Glenburn Hotel

Address: Mount Stuart Road, Rothesay PA20 9JP, Scotland
Phone Number:
Location: United Kingdom > Scotland > Argyll and Bute > Isle of Bute > Rothesay
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Rothesay
Price Range (Based on Average Rates): $
Number of rooms: 200
Official Description (provided by the hotel):
Exuding an air of grandeur and charm, this impressive Victorian sandstone Hotel was built in 1892. Set in an outstanding position above its own terraced gardens, the Glenburn enjoys a superb panorama across the waters of Rothesay Bay to the Cowal Peninsula. Step inside the hotel and you’ll be greeted by spacious well-proportioned rooms which offer a level of comfort which should immediately put you at ease. With a wealth of outdoor pursuits on the isle, from fishing to bowling and from golf to walking, it’s up to you how you choose to relax at the Glenburn… socialise in the bar, escape to the quiet lounge, indulge in a game of snooker or just enjoy the evening entertainment. The town’s shops, harbour, medieval castle ruins and sporting facilities are just a pleasant walk away along the palm fringed promenade. The hotel contains some guest parking which is located at the front and side of the building. ... more   less 
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Also Known As:
Glenburn Hotel Rothesay
Bay Glenburn Hotel Rothesay, Isle Of Bute

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