The informationon the website heavily publises the Castle with little to no mention of the "other bit" not too bad though as I found out through other reviews so I did know what rooms we would be expecting. I tend to take reviews with a bit of a pinch of salt BUT everything I read about the non castle rooms being old and tired was right.
Where to start? Well my door didnt shut properly and needed a good shove - a point that the person that made up the room in the morning must have missed as returning one evening I found my door ajar, yup anyone could have got in! Luckily no one did.
Part of my room had been painted - In a completley different colour to the rest of the room! Classy.
The shower screen did not have enough sealant around the bottom a fact I only found out when I got out and found a pond on the bathroom floor.
Best bit though on the 3rd night the tempreture dropped to a minus and I noticed that it was getting a bit cold, this was because the top latch on my window did not shut properly, it took a whole roll of toilet paper and a towel to keep the chill out. I did consider pointing this all out at the front desk, this was on our last night and there were quite a few parties going on and the staff were very busy and often not to be seen.
This was room 110 I will add that room 112 was no better with the tempreture in there never getting comfortable and 109 was too hot with the guest in there needing to open to window in order to sleep!
the food was very good although the menu was a little spartan (we were on the christmas menu) and the location was lovely I thik just a little more attention to detail is needed.
Isla while I do appreciate you getting back to all of those who have had issues on here, please can you not give a generic response and instead a promise to deal with the issues that seem to keep arrising would be great.
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- Also Known As:
- Airth Castle Hotel Airth
- Airth Castle And Hotel
- Castle Airth
- Castle Hotel Airth
- Airth Castle & Hotel Scotland