Having read of the recent award for quality meals at the Toravaig House Hotel, I booked dinner for my wife and me on the night of 10 November 2009. After driving 42 miles from my home, I was staggered to find the hotel locked up and in darkness. I then went to the nearby Duisdale Country House Hotel which I know to be jointly owned with Toravaig and there spoke to one of the owners. I learned that the chef was off work ill and that no meals were available at Toravaig - however, the dining room at Duisdale was open and this should have been explained to me at the time of booking. We had been looking forward to a meal at Toravaig and did not wish to eat at Duisdale. Sadly, the attitude of the owner was unapologetic and I feel that she handled the situation in a very offhand manner. I strongly advise anyone wishing to dine at Toravaig House Hotel to check and get an assurance that the meal will be provided there.
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