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“Is this the real Fawlty Towers?” 1 of 5 stars
Review of MacKinnon Country House Hotel

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MacKinnon Country House Hotel
Kyleakin IV41 8PQ, Scotland (Formerly the Dunringell Hotel)   |  
Hotel amenities
Ranked #10 of 10 Kyleakin B&B and Inns
Bath, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Is this the real Fawlty Towers?”
1 of 5 stars Reviewed September 17, 2013

We stayed in this hotel at the end of a really enjoyable 5 days in the inner and outer Hebrides. We chose it for its proximity to the Skye bridge as we had a long drive to Glasgow airport the following morning. The location was unfortunately it's only virtue.

It has been a lovely country house hotel which is now in need of updating. We could have overlooked this had it not been for the attitude of the staff and more particularly the male chef who I think is one of the owners.

We booked to eat in the restaurant at 8 PM and arrived at the door of the restaurant at 7.55 to be told by the (half Dutch waiter -his words not mine) that we were too early and to go away. His attire and demeanour was more suitable for a burger van then a restaurant of a country house hotel.
We returned at 8.02 were admitted to the restaurant and given menus.. We ordered a bottle of wine which was brought to the table and dumped. No attempt to open it and serve it was made. This also happened to a French family no doubt confirming our reputation for bad food and service.

My husband complained about his main course (Thai seafood green curry) and was met with abuse from the aforementioned waiter swiftly followed up by apologies from a waitress and further followed up by the same waitress denying any problem with the food "according to the chef". A woman on the next table told us her food had been awful as well. A couple on the table next to us left after waiting half an hour for a dessert menu with no menu being offered.

However all this pales into insignificance next to what happened in the morning. We went to check out and pay for the dinner and wine and were told by the chef/owner to "get out I don't want your money".

I would not use this hotel again and would not recommend it to anyone.

Room Tip: Go to another hotel
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
    49
    35
    27
    20
    27
See reviews for
42
61
10
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
nyc
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 16, 2013

We stayed at MacKinnon for two nights in early September. The location was pretty good and the staff was friendly. I'd consider it average and would agree with other posters that it needs updating. Someone used the word "tired" and that sums it up well. I'm generally used to a bit nicer of a place but we decided to go on the less expensive side since we would be spending most of our time exploring the island rather than sitting in the room.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romford, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 11, 2013

The reviews already written concur with our own experience. The owner is a charming, approachable and helpful guy. We had a budget crisis and he provided a solution. The menus are imaginative and tasty. We too liked the idea of an honesty bar and of course we enjoyed the sample in the room (managed to make it last two days). Giving the rooms names gives them an extra something. One criticism we could make is that the bathroom areas need some improvement but as the current owners have not been there long, we should give them time to put this right. The location, very close to the bridge to the mainland, is convenient.

Room Tip: Except in summer, if you don't have a car, avoid the lodge.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 11, 2013

The country house setting is lovely, and I'm sure that, in it's heyday, it was lovely. Once inside, the public areas are very comfortable. A log fire in one if the lounges was very nice. But being greeted by dog mess on the drive and the lawn wasn't a good start. The front of the house needs tidying up and it needs repainting. Being met by who turned out to be the owner in grubby chefs whites wasn't very professional. I had booked a single room with what was advertised as a 'private bathroom'. It wasn't private at all, and was away from my room and the other side of a fire door. Not good in the middle of the night. The other guests were able to use it, and I know for a fact one did as I could hear someone in there. The lady I spoke to, I think the owner's wife, was quite shirty when I queried what was to stop other guests using it, saying that they wouldn't use it as they all had en-suites. All it needs is a Yale lock fitting to it, and that would make it private.The breakfast was poor - one choice of cereal, (in our case it was soft cornflakes), the haggis I ordered with my scrambled egg never came, and a table of 5 nearby had to return their breakfast as 3 of their orders were wrong. Checkout was OK and the owner was very nice. The hotel could be so nice, but the owner needs to decide if he's a chef or a receptionist. A uniformed receptionist who greeted you with a smile on arrival would be so much more professional. I hate writing all this about this hotel, but this is an honest review and although the owner is very nice and it is his dream to run a hotel (as he told us the previous night), he needs to seriously consider a visit from the 'Hotel Inspector' for some ideas.

Room Tip: Stay elsewhere
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 6, 2013 via mobile

Two nights in room 9 called McQueen

+Charming hotel and decoration
+Good size of room
+Clean
+Staff very friendly
+Quiet outside surroundings
+Pretty breakfast room

-Room need some renovation
-Inacceptable proximity with next room (only saperated by a very thin door, every noise is heared from each others)
-Very important lack of water pressure of the shower
-Absence of towels holders in the bathroom

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PERTH
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2013

The welcome whisky and shortbread in the room was just the beginning. The host (Ian) was very friendly and made us feel at home. The honour bar was something else...help yourself and make a note of what you had to drink. The bed was a four poster and very comfortable. All the staff were great fun and were very professional when it came to table service. We were very impressed when our food was served. Gloves were donned by the staff (literally) and nothing was too much trouble to accommodate our selections. Breakfast was amazing. Forget the usual bacon and eggs - that was available if you wanted it but the smoked salmon, poached egg option was to die for. The hotel is conveniently located just over the Skye Bridge and a great place to start your Skye adventure. You wont be disappointed.

Room Tip: Ask for a room in the Lodge. The Stewart room ensuite facility has been updated.W
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
3 of 5 stars Reviewed August 2, 2013

Friendly greeting on arrival. We were not shown to our room just pointed in the direction, out of
the hotel & turn left no outdoor signs to the lodge. Our room was upstairs large, and clean, but
we soon realised that the downstairs firedoor closed rapidly behind people leaving or entering with a loud bang. There was no information about the hotel, its history, or meal times. Neither was there any tourist information leaflets that we could see. We did not eat evening meals at the hotel so we cannot comment on these, however the breakfast was not as advertised on their web site. There was 1 choice of cereal. No fruit at all. The cooked breakfast was served luke warm on all 4 mornings we were there, even after we complained and was told it was cooked fresh to order. We had far better value and an excellent hot breakfast in a small B & B
at Moffat on our way to Skye.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MacKinnon Country House Hotel

Address: Kyleakin IV41 8PQ, Scotland (Formerly the Dunringell Hotel)
Location: United Kingdom > Scotland > The Hebrides > Isle of Skye > Kyleakin
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #10 of 10 B&Bs / Inns in Kyleakin
Price Range (Based on Average Rates): $$
Number of rooms: 18
Reservation Options:
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Also Known As:
MacKinnon Country House Hotel Kyleakin, Isle Of Skye, Scotland

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