After reading the mixed reviews on Trip Advisor, it was with a bit of trepidation , given the tariff , that we booked for 2 nights.
We have found that dealing directly with Hotels in Scotland can mean long , frustrating delays before confirmation, but not with Three Chimneys - not only were they prompt with their response, but the Promotional package we received in the mail was impressive, given its quality and the fact that it was posted to Australia.
On the day of arrival by ferry from Tarbert, Isle of Lewis, the weather was awful, so we arrived 2 hours early, and although the room was not ready, we were welcomed warmly and given afternoon tea - (Yes we did phone in advance to let them know of our situation). As expressed by other correspondents, the room was large, well appointed and extremely comfortable, which was a godsend given the weather. Whilst we did not avail ourselves of the service, the library of books and DVD's is a great idea.
We dined both evenings in the restaurant, and the food was as we expected - superb examples of modern Scottish cuisine and the service was attentive and assured. We also like the fact that all the staff were in smart uniforms. Special compliments to the young lady wine waiter, who after making one recommendation that we accepted, came back with another suggestion, after she had further reflected on our menu selections - top marks.
I agree with the correspondent who thought the breakfast room lacked atmosphere and warmth, but this was more than made up for, by the sweet lady who served us each morning.The only criticism would be that the porridge was of the microwave stodgy variety, but everything else was of high quality.
Yes, Three Chimneys is expensive, especially when we have to convert the strong Pound into Aussie Dollars, but given the remoteness of the location, the attention to detail in both the rooms and the restaurant , and the extremely friendly service by the group of young ladies in reception, I would recommend this establishment unreservedly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine, Other
Management Response
Shoreside, Owner
(Management representative)
Jul 28, 2007
Dear MadamJosephine,
Everyone here has asked me to send you their thanks for your review of your stay here, your experience in the restaurant, our food and service. It is a great review and we are all delighted that you took the time to write it.
We remember your early arrival that day very well and are pleased that you did not have to wait very long before you were able to check-in to your room in The House Over-By.
Generally speaking, the Isle of Skye and the west coast of Scotland has had wonderful summer weather this year, compared with other parts of the UK. I am sorry if it was not so good while you were here and perhaps this spoiled the beautiful outlook from the picture windows in the morning room where you were served breakfast? The morning room is a large, spacious room with high ceilings and we arrange all the tables to give our guests as good a view of the sea as we can. The gardens are looking beautiful at this time of year too, with lots of splashes of colour from the hydrangeas and the fuschia. I have heard guests comment that it looks a little bit "schoolroom-ish", but once the tables are laid for breakfast, the buffet table is set with an abundance fof fresh food and there are lots of people having breakfast, it does take on a different feel. There is no excuse for bad porridge however and I will bring this to the attention of those concerned. Thank you for giving our breakfast waitress a special mention - she is the best! And has had special mentions before in other reviews and also, from leading guide inspectors.
It is a long way to come again one day, but I do hope that your memories will attract you back to our remote corner of this beautiful island. Meanwhile, we are planning to re-think the morning room layout!
Kind regards,
Shoreside.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.