we went to this hotel restaurant for our anniversary on tuesday 25th of september.i had emailed a few days before to book the table as it was a special occasion.table was booked for 6.30pm.when we got there they couldnt find our booking luckily there was a table up at the window as this what we booked.ordered the carvery three course.we got the soup to start wasnt bad a bit bland.husband got the salmon and i got steak pie.the salmon was stone cold and the steak pie was the same and a tiny portion that would hardly feed a mouse.complained to the waitress who had to get a manager waited nearly ten minutes for him to come as he had to go and check the food at the carvery.came over offered us something of the a la carte at same price as carvery main.husband got fish and chips which was same price.i got chicken balmoral.we were told it would be about ten minutes about nearly half an hour later i had to ask where the meals were.we could offered a free drink as my husband was driving he had a can of diet coke mine half pint of cider total 2.80.meals came salad with fish was soaking wet and brown the fish was swimming in grease.chicken balmoral was tiny with 3 potatoes two carrots and two pieces of cauliflower shocking portion size.we had waited so long and were so hungary we ate it.the waitress was good .she was doing all the apologising for the manager.all we got for the whole sorry epsiode was 2.80 worth of drinks.went upstairs and i compalined at the reception she never even lifted her head or looked at me.next day i sent an email with my complaint the restaurant manager told me the hotel manager was at a meeting and would froward it on.never heard anything back came back of holiday and sent the hotel manager an email to ask for her side of things again no reply..i gave them a chance to reply with an explanation and a proper apology still waiting.customer service isnt a priority here.our night was ruined it was supposed to be a special occasion.very quick to take your money but not quick to apoligise or sort things out.we were in that restaurant for two hours.shocking.wouldnt eat here again avoid at all costs
- Official Description (provided by the hotel):
- The Dunollie Hotel is nestled on the edge of Broadford Bay is ideally situated in the centre of the village. The hotel is seated at the foot of Beinn na Caillich and Beinn nan Cran leading towards the famous Cuillin Hills allowing you to explore the area and its wildlife on countless walks and hikes. A home away from home, there are 84 en-suite bedrooms offering stunning panoramic sea views and the charming Torridon View Restaurant will satisfy the heartiest of appetites. Our friendly staff are always on hand. ... more less
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- Also Known As:
- Dunollie Hotel Broadford, Isle Of Skye, Scotland