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Isle of Mull Hotel & Spa: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 70 Reviews
5.0 of 5 stars
18
4.0 of 5 stars
17
3.0 of 5 stars
16
2.0 of 5 stars
9
1.0 of 5 stars
10
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 1 hotels in Craignure
Show Hotel DetailsHide Hotel Details
  • Rooms: 86
  • Address: off the A849 Craignure PA65 6BB Scotland
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Sitting on the crescent of Craignure Bay with gardens that stretch to the water's edge, spectacular views across to the mainland can be enjoyed from... This description is based on information provided by the hotel.
Check Rates: $133 (£78) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Isle of Mull Hotel & Spa

( 38-42 of 70 )
“Good break, good price, shame about the food.”

Isle of Mull Hotel & Spa

Oct 20, 2007
3/4 found this review helpful

My husband and I stayed with the hotel for a few days in October as a well deserved rest during a busy year. We had booked it before reading any reviews as we managed to "find" a fantastic deal for 3 days - we paid £90 per person for 3 nights dbb. At this rate, we weren't expecting much with the food - which was good as the food on the first night was dreadful.

On the first evening we were able to select from the set menu which was inclusive in our deal. It was fairly standard fair, but the portions were very small and we were in and out for 3 courses within 40 minutes! Not quite a relaxing dining experience!! The sweets were appallig and inedible.

We complained to the manager the next morning and he very kindly upgraded us that evening to a la carte with a free bottle of wine thrown in. It was, after all, our wedding anniversary,and we didn't want another bad evening of food. We had already decided to eat out of the hotel (we didn't mind spending more money on food given the fantastic deal we had on the whole package - cheaper than BB for 3 nights anywhere on the island!), but we gave the hotel the benefit of the doubt. The food on this second evening was extremely good and the service much better - we had the manager as our waiter for most of the evening.

The third evening we ate out.

Breakfast on each morning was fantastic - buffet style with a large variety of choice. Nothing fancy - just good, honest breakfast food. There was the option of purchasing more "deluxe" breakfast food for a cost - but with porridge, toast, and a large variety of sausage, bacon and eggs on choice at the buffet, we never felt the need.

The building itself is reminiscent of a 1970s motel - a bit like Crossroads Motel on the 80s soap opera of that name! But the room was extremely clean and well presented. Complimentary local chocolates and 2 small bottles of local whisky were an added bonus. The room was decorated simply with modern tweeds and cosy throws for afternoon naps. The view from our first floor room was outstanding. Unfortunately, the walls are quite thin - but this is just the curse of it being a modern building. If you go expecting to hear snoring, then it isn't such a surprise! I was very aware of the man next door's breathing difficulties in the night, but my husband never heard it at all and slept through the noise! The bathroom was also clean and fairly standard. Water pressure isn't great - but it is an Island and we didn't expect it to be like our power-shower at home! The room was tidied each day by house keeping and we have no complaints on the standard of the room at all.

The Lounge area of the hotel was comfortable. Some lovely, squashy sofas to chill out in with a good book and a dram - or a cocktail! I managed to sample quite a few...

I wouldn't let other people's negativity about this hotel put you off booking. Yes, you can hear noise from next door - but other than some muffled snoring from next door/below we felt that it was just part and parcel of being in such a modern building. Yes, the food isn't all that great. The a la carte menu is well delivered, but the set menu food really isn't worth the money at all. However, if you're being offered a cheap package that includes the food - what have you to lose? You can always eat out - we still spent less than it would have cost just for bed and breakfast - any dinner was a bonus! The manager was very good at dealing with complaints (of which there were quite a few from people there - lack of staff on the first night was causing difficulty in the dining room!) and everyone was appeased and more staff were drafted in by the second day.

It was a central location on the island - half way between Tobermory and the ferry to Iona. We enjoyed relaxing days wandering through woods and up hills. Stunning views wherever you go on the island. We had a lovely time despite the snoring next door!

  • This TripAdvisor Member:
    • Liked — Room decor, cleanliness, views from first floor room, comfortable lounge, helpful management
    • Disliked — Food was not great, some staff were unhelpful as they didn't know area and had to be encouraged to go find someone who did!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FifeIslandhopper's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: October 20, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers, Pet owners
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
BobWalker, Manager
(Management representative)
May 15, 2008
Many thanks for taking the time to review your visit to the Isle of Mull Hotel and Spa.
I have noted the comments you have made regards the food and as a recently appointed manager to the hotel we have tackled the area of food standard by appointing a new head chef with an experienced new second chef as well.
The points you have raised assist us in focusing on the customers views when we have our weekly staff meetings.
Again many thanks for taking the time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“OK but bring your own hairdryer !”

Isle of Mull Hotel & Spa

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2 of 5 stars
Lamlash, United Kingdom
Sep 26, 2007
1/1 found this review helpful

We had a pleasant weekend on a good value deal at the hotel. The rooms have been redecorated in modern Scottish style, the food was OK, sometimes good, and the bars and lounges are comfortable, and there are excellent views from most of the rooms. The staff are fairly helpful. We didn't have the problems with noise mentioned by other reviewers. The only problem we had was that I washed my hair on the last morning, and found the room didn't have a hairdryer. I rang reception, and after half an hour (and some prompting) they rang back to say that no spare dryer could be found. I found this very hard to believe, as it is a largish hotel, and it was well after nine am, so I expect that no particular effort was made to locate one. I had to go to breakfast with wet hair, and we had to delay our departure so my hair was dry-ish before going out in the cold wind. It's a long time since I thought it necessary to take a hairdryer to a hotel. We would return, but only only a cheap deal, and I would take anything I thought essential with me.

  • This TripAdvisor Member:
    • Liked — Views
    • Disliked — lack of interest of staff in solving problems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doodler's Summary
Date of Stay: September 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: November 01, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
BobWalker, Manager
(Management representative)
Jun 26, 2008
Many thanks for taking the time to make your comments regards your visit with us back in September.
The hairdrier is a strange one as all the rooms have permanent fixings of hair driers usually located in and around the dressing table.
In your case it had been removed however with you bringing it to our attention we will remedy immediately.
We do appreciate all comments from our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Lovely weekend at great hotel”

Isle of Mull Hotel & Spa

Save Review
5 of 5 stars
London
Sep 11, 2007
1/1 found this review helpful

This was a really pleasant surprise, booked through the Mull tourist office. We decided on a weekend on the island at the very last minute but quite frankly didn't expect to find anything available at the peak of the tourist season. And it was a bit suspicious that it had dozens of rooms free. But after a long journey (and an initial, heart-sinking view of an exterior like a 1960s shopping precinct) it was a huge relief to find the rooms were bright and clean and freshly decorated, all with a sea view furnished with beautiful, thick Harris tweed curtains and bed linens. Very cosy and welcoming. And all the staff (apart from one slightly grumpy desk clerk) were incredibly charming and helpful. The food in the restaurant was very good too - excellent steaks and fresh local langoustines. The hotel does seem to cater to coach trips for retirees, which means a rather sedate atmosphere. But if you've come to Mull for peace and quiet that's what you'll get. You can always walk down the road to Craignure's excellent pub for a top night out with live music and whisky recommendations from the hotel staff (its where they drink after they've finished their shift...). Will definitely be back.

  • This TripAdvisor Member:
    • Liked — Brilliant staff
    • Disliked — atmosphere a bit too sedate for my tastes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eltel6's Summary
Date of Stay: August 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: January 02, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine, Other
Was this review helpful? Yes No
Management Response
BobWalker, Manager
(Management representative)
May 15, 2008
Many thanks for taking the time to review your visit to the Isle of Mull Hotel and Spa.
Be assured we now have hairdriers in all our 86 bedrooms.
I do appreciate you taking the time to review your visit to the Isle of Mull Hotel and Spa. All points good or indifferent are discussed with all our staff at out weekly staff meeting.
The points raised assist in us focusing on our guests needs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good for a quiet weekend”

Isle of Mull Hotel & Spa

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3 of 5 stars
edinburgh
Sep 3, 2007
1/1 found this review helpful

My wife and I stayed at the hotel for one Saturday night last week as part of a weekend away.
Hotel was fine, staff friendly and helpful. Only issues were similar to others in as much as the walls are thin and you can hear noise from other rooms. We only ate in the bar and the food was great. As we are both 30 the main problem was that everyone went to bed at 9pm and the hotel shuts down at 11pm. All lights off, including the front door and car park etc! A bit dissappointing as we tend to enjoy a few drinks later than 11pm.
We were certainly the youngest up till 9pm by about 35 years though!
We found it good fun though, only problem not being able to get a beer.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
n33ly's Summary
Date of Stay: September 2007
Member since: August 30, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“appalling”

Isle of Mull Hotel & Spa

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1 of 5 stars
goods country
Sep 3, 2007

The food was appalling we did wonder if there was a chef, everything was frozen, no fresh food. The bathroom was dirty and the floor was never washed in the 5 days we stayed. The week before our stay a coach party of 54 people went down with sickness and diarrhoea and they were confined to their rooms.
We were never informed of this problem and we both caught the bug, fortunatetly after we had left the hotel. We have written to the hotel group (Crerar) but only received a response asking us to contact the hotel if they did not contact us in 10 days which they did not. We wrote again but have received no response. This without doubt the worst hotel we have ever stayed in. STAY AWAY if only for your healths sake.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — everything else
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carrera7's Summary
Date of Stay: June 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: September 03, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $133 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Isle of Mull Hotel & Spa

( 38-42 of 70 )
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Isle of Mull Hotel & Spa Also Known As

Address: off the A849, Craignure PA65 6BB, Scotland