We had been hoping to stay when we visited Islay, but there were no rooms available on those dates. However, we were curious to see the renovation and refurbishment (and if the service had improved from previous reviews with the ongoing training) so stopped in for late morning coffee.
From what we saw of it, the hotel is lovely with tasteful and relaxing decoration. We were greeted immediately by a friendly and helpful staff member, who directed us into the bar area, which is bright and airy with a relaxing feel to it. We were quickly joined by another friendly member of staff who took our order and invited us to take a seat and she would bring our drinks over to us.
Whilst at the bar, we had spotted a selection of cakes and biscuits, so when our coffees arrived, we quickly added a fruit slice and a piece of millionaire's shortbread to our order. These were delicious, but (and here comes my only criticism) I was surprised to discover that the millionaire's shortbread contained carmelised peanuts! I personally loved this addition and the added texture and taste it gave to the cake/biscuit.
However, had I been a nut allergy sufferer, this could have had disastrous consequences! There had been no prior warning about nuts, either from the staff member or from a sign at the cake display. Could I please suggest that the hotel and staff keep this in mind for the future, for the sake of themselves and their customers?
Otherwise, the coffee and cake were all delicious and reasonably priced and the service and surroundings very good. I would recommend a visit.
- Also Known As:
- The Islay Hotel Port Ellen
- Official Description (provided by the hotel):
- Recently rebuilt on the site of the old Islay Hotel, offering 13 excellent bedrooms. From standard rooms with walk-in showers to extra large rooms with Jacuzzi bath and separate shower we can accommodate all requirements. Fantastic restaurant with a great selection of Island landed seafood dishes along side our Game supplied by local estates and Argyll Beef and Lamb. Our bar has one of the best collections of Islay whisky on the Island. The hotel is open all year around and are ideally situated next to Port Ellen Harbour and Ferry terminal. We are the nearest hotel to Laphroig, Lagavulin and Argbeg distilleries. ... more less
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