DO NOT STAY IN THIS HOTEL! We went to Islay on a very busy weekend and no other hotel was available. We booked Port Askaig then came across the Trip Advisor reviews so at least we knew what to expect. Everyone was right, the carpets smell, the decor is appalling, beds extremely uncomfy, dirty and torn cushions which are supposed to be decorative, dodgy electrics, chipped bath etc etc. We could go on.
We do not agree that at least the staff were pleasant. Not to us they
weren't. When we arrived, a middle-aged woman announced that the child's bed we had specifically ordered in advance was not available.
She then checked her diary and admitted whoever took our booking over
the phone had noted our request for a child's bed. The woman then grudgingly went in search of a "Z" bed saying she didn't think she could help us, without apologising for the mistake. However, the extremely helpful and friendly housekeeper (the only good thing about
the hotel) located one and so problem solved. The "Z" bed turned out to be more of a "U" bed due to the huge dip in the middle! How our son slept soundly in it we will never know!
We then encountered the owner who never even welcomed or conversed with us, despite serving us at the bar. Later on, we met him in the hotel grounds and he never even looked in our direction to say hello!
As fellow Scots, renowned for being friendly and welcoming, we were disgusted by this!
The staff were never front of house the whole time we were there and seemed to prefer lurking in the staff quarters out of the sight of guests. In hindsight, perhaps that was for the best!
All in all, this hotel is very rundown, badly managed and is crying out for a facelift and new owners.





Value
Location
Location
Check in / front desk
Service

