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“Appearance is deceptive” 2 of 5 stars
Review of Port Askaig Hotel

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Port Askaig Hotel
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2.0 of 5 Hotel   |   Port Askaig Isle of Islay | Argyllshire, Port Askaig PA46 7RB, Scotland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Port Askaig
Northampton
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Appearance is deceptive”
2 of 5 stars Reviewed September 3, 2012

A picture postcard Hotel outside but very tired inside.. The room was dated, adequate but overpriced. The double glazing panels missing, they also seem to be economising with the light bulbs! We had dinner in the restaurant which was ok but no fresh vegetables. The waiting staff were not smartly dressed and seemed unprepared when we went for breakfast the following morning. We had to wait while a table was set and this was a bit grubby. The selection on the breakfast table was basic, only one juice available and no choice on toast. We stayed at 6 hotels on our trip and this was most definitely the worst. The hotel is convenient for the ferry but I would rather stay elsewhere and get a taxi, it would have been cheaper.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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137 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Swedish first
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English first
Hamilton, Scotland
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 14, 2012

Our second stay here and as good as the last time. The food was brilliant - delicious steak one night, seafood platter the next and more breakfast than you can handle. Ideal for 11 hungry cyclists. The staff were highly efficient and friendly. Ideally placed for the ferry.
OK - no TV in the bedroms, but not required for our party.

Room Tip: Most front rooms have a great view over the little harbour.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 13, 2012

Stayed at the Port Askaig Hotel for 2 nights 3 days in August 2012. This visit was booked due to a good previous visit in 2011. Our party consisted of 11 cyclists on a planned cycling tour of Islay and Jura visiting distillery's. Our trip had to be rescheduled and the staff at Port Askaig could not have been more helpful in reorganising rooms etc so we could arrive on our new preferred date.
I felt very welcome, the atmosphere of the hotel was very relaxed and any requests were delt with by freindly efficient staff. The breakfasts and dinners were very good and of portion sizes that suit hungry cyclists. The rooms are clean and comfortable.
The location of the hotel being about 30yds from the Pier makes it ideal for the ferries to Jura and Kennacraig with veiws over to the Paps of Jura. An ideal location for cyclists or ferry foot passangers -not far to carry luggage-

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 9, 2012

Had a family meal here with 7 in our party. I had wanted some seafood all day and saw the seafood platter on the menu. 4 of us opted for it. It was fantastic. A big scallop, some langoustines and a full lobster each!! It was delicious and we all raved about it. The dining room isn't amazing but the food more than makes up for it.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Caernarfon
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 2, 2012

I stayed at this hotel whilst on a coach tour with some friends. On the positive side, the serving staff, who were mainly young Eastern Europeans, were friendly and worked efficiently. The chef was pleasant and the food we had was very good. Our group was given a set menu with three choices which covered all tastes. The food served to other guests from the Specials board and the a la carte menu looked to be of a good standard. I would like to have seen more evidence of fresh fruit at mealtimes.
The hotel had been refurbished in places e.g. the dining room, but there too many areas which needed attention. The lounge, for example, was comfortless and resembled an Old People's Home with its worn single armchairs placed in a circle. There was evidence of former signs e.g Bathroom which had not been removed even though these rooms no longer existed separately. The room I had was in the main comfortable, despite having a few features dating back several decades. I couldn't understand why an outdated Reliance radio set which didn't work had been left in the room.
There were issues with the servicing of the rooms and although I managed to sort out the matter with my room, this was not case for some other visitors in our group. We were not convinced by some of the feeble excuses made by the hotelier for some of the hotel's shortcomings.

I was surprised to note the absence of a TV/radio in the rooms. The TV in the lounge was an old but working model and the antiquated system on which it operated caused problems to three members of our group one evening. I was sitting with two others in the lounge and we decided to watch the BBC News at 10 o'clock. When we discovered that a football match was being shown on this channel we switched to STV News. Within a couple of minutes the female hotelier appeared and changed the channel the programme back to the football. Without an apology or a request, she stated that she had 30 angry men in the public bar watching the match. It appeared the lounge TV controlled the TV in the bar!! After a heated exchange with her we got up and left the lounge in disgust. We did not see the News that evening nor was any reference made to the incident by the owner.

I would not recommend the hotel because I did not find my stay there a happy experience. Although the hotel does have the convenience of being near the ferry, it had the inconvenience of being situated at the bottom of a steep road and without our own transport, it was difficult to access other parts of the island independently. It was OK when our coach took us to places of interest but when we had free time we found the public transport too limited for the time available to us and it was too far to walk to other areas. Travelling by taxi would have been the only option, adding to the expense of the holiday. Consequently, we were unable to take full advantage of the island's sites.

Room Tip: State your requirements clearly beforehand
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  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbernauld, United Kingdom
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 28, 2012

We were cycling from Jura to Port Ellen on a rather miserable day, probably one of the wettest of the year. After coming off the ferry from Jura we thought we would go in to the Port Askaig Hotel for lunch before making our way across Islay. On entering the hotel you immediately become aware of a desperate need for some new decoration. We went in to the "Snug Bar" which looks out over the harbour area. The seating is very basic and the decor delapitated. Eventually someone came in and asked what we wanted. We ordered two soups, a scone and a pot of tea. When the soup arrived it was luke warm but otherwise acceptable. The scone looked like one out of a multipack from a supermarket and the pot of tea came with four small cartons of UHT milk - surely a small jug of fresh milk is not too much to ask? We eventually had to go looking for a member of staff to pay for the lunch - there was no interaction from her, just a grunt as she gave me the change. In all this is a very disappointing lunch stop - overpriced (£4.50 for a small bowl of soup and some bread) and very unwelcoming. I would suggest continuing your journey and finding an alternative further along the road.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sammy253, Manager at Port Askaig Hotel, responded to this review, July 30, 2012
Firstly a sincere apology that any customer of mine was not treated appropriately. We at Port Askaig as many can testify help out many many cyclists , walkers and other travellers who pass our door and who have problems with weather ,transport etc. We do this willingly and often without payment. Many others simply return because we do serve excellent freshly cooked food. The young woman who served you was not not in our employ more than 3 weeks - had not shown any enthusiasm for the job - thus slowness to serve out results in warm soup and to the rude manner - simply no excuse. She is no longer in our employ. Short of being present every hour God makes - which is well nigh impossible given the very long hours we open to oblige the travelling public - I can do no more than apologise and assure you and others this is not typical service. I do resent the comments re decor however - the new tarten carpet is often admired and much on display is antique given the hotel is over 500 years old - is in keeping - we are not nor ever will be a travel lodge.
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Newcastle, Australia
Top Contributor
93 reviews 93 reviews
45 hotel reviews
Reviews in 52 cities Reviews in 52 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 7, 2012

This hotel is not 4 star but what it is is clean,comfortable and ideally situated for tourists. The site is waterfrontage facing both ferry terminals and Jura and the Paps across the Sound. Our room was clean with what we'd expect to find in it. Meals were good, particularly on one night when we had fresh caught scallops,perfectly cooked. These were the biggest,fattest scallops I had ever seen.Managed to sample a few of the single malts stocked in the Port bar.All in all a great 4 night stay.

Room Tip: Our room was at the rear on the road side of the premises so got noisy early. Would choose a room fr...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Port Askaig Hotel

Address: Port Askaig Isle of Islay | Argyllshire, Port Askaig PA46 7RB, Scotland
Location: United Kingdom > Scotland > The Hebrides > Islay > Port Askaig
Amenities:
Bar / Lounge Beach Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Port Askaig
Price Range (Based on Average Rates): $
Hotel Class:2 star — Port Askaig Hotel 2*
Number of rooms: 14
Official Description (provided by the hotel):
Port Askaig Hotel is a picturesque, family run Highland Inn on the shores of the Sound of Islay, overlooking the pier at which daily car ferries berth on arrival from the Scottish mainland. Due to its proximity to the ferry, it offers easy access to Jura, Colonsay and the mainland. Our Starboard Restaurant offers Bistro style dining, with a full meal service in both bars and hot snacks available out with main meal times.Menus feature the best of Islay's Larder from both land and sea with 'catch of the day' fresh from the harbour here a speciality.Our hotel garden provides organic vegetable and salads to compliment your choices. Our Port Bar is the oldest licensed premises on Islay and features an excellent selection of Islay Malts and a display of old and rare bottles. In season live traditional music is oftenplayed in the Old Port Bar. Enjoy a beer or a malt whisky in the garden- relax and watch the boats sail by. Islay and it's goodbye to care ...... ... more   less 
Also Known As:
Port Askaig Hotel Islay

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