My wife and I booked the hotel for our wedding anniversary. We checked the website first and all looked excellent. Tranquil picturesque surroundings, great food, lake side terrace room. On arrival the hotel looked great, the reception, bar and restaurant have been well refurbished and looked beautiful. The bedroom, a "Lake terrace Room" with our own terrace overlooking the lake was a huge disappointment. It was dirty, very tired furnishings and the toilet looked like a poor DIY job. I could write my name in the dust on the mirror. The "terrace" had four wood chairs with flaking paint, dead plants in pots, broken deck chairs lying around and the wood patio doors looked like they were rotten with bits hanging off.
The restaurant was alright at night but not startling. We had booked in for two nights but left after one having been told the rooms were a "work in progress". Thats fine, but dont charge £200 per night for work in progress. I have written to the hotel to complain, e - mailed and to date have not had a reply. So my advice is dont go - there are plenty of good hotels in Scotland where the work has been finished and the stay is a relaxing pleasure - not so at Lake of Menteith. Shame - a beautiful location ruined by a run down hotel who dont even have the decency to reply to complaints.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Great food / Wine
Management Response
ianiglasgow, Ian Fleming Owner
(Management representative)
Dec 26, 2007
Readers could be forgiven for being a bit confused with the dramatically different levels of customer satisfaction here. We have, in the last two weeks just completed a two year renovation of this waterfront hotel with all standard rooms just relaunched. This follows the complete refurbishment of the bar, lounges, restaurant, reception, exterior and behind the scenes over this period. The varying reports reflect the stages of completion. Over the last four months we have been bedding in a stronger management and kitchen team with great results, complementing developments. We have Lake View rooms with stunning views of very good size which will be refurbished in Spring. However they are in good condition and priced accordingly. We will also be adding a large herb garden and gazebo. If any customer has any concerns during their stay please let us know, giving us the opportunity to put things right or make your stay more enjoyable. My wife or I are usually in the Hotel and there is always a Manager on duty. For the record Nick Nairn is not involved in the Hotel at all, though he has a fantastic cook school five minutes from the Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.