We visited this hotel about 6 years ago when looking at wedding venues, however were not very impressed. On first impressions the refurbishment looks good, nice friendly check in and we were shown to our room 17. The room was small but nicely decorated with a lovely en-suite bath/shower. The window was frosted glass which was a bit odd but as the view was out to the back of another part of the hotel, there would not be much to see anyway. The window was open when we arrived so we assumed this was the reason the room was cold, we shut the window and settled in, however the room did not heat up and we discovered that the heating did not appear to be working. We reported this to reception who said someone would look at it. We went for a coffee in the bar and went back up to our room about an hour later. Our card key was not working (both of them) so my husband went back down to reception and got another two. Once in the room again it was colder than before so obviously still no heating, my husband went down to reception again and said the room was really quite cold and could we please get someone to sort this. We dressed quickly for dinner and someone came to look at the radiator, which he said needed bled and went to get some tool and said he would be back. We went down for dinner at 6.30pm, hoping by the time we returned the heating would be sorted.
The food was very nice but looking at the prices we were glad we had a voucher for £40 off our bill. We ordered a main course and some drinks, the main course took some time to come but was beautifully presented and we didn't mind too much. After our main course the waitress took the plates away and we sat for some 45 minutes, nobody asked if we would like a desert or any more drinks, we eventually managed to get a waitresses attention and ask politely if we could see a desert menu, I think they had forgotten about us as our original waitress seemed to have vanished, this was probably why. We asked for the bill and waited again for some time before getting up to leave and sorting the bill out at the bar. Please don't get me wrong the staff were polite and very nice but we had two courses and had been in the restaurant for almost 3 hours, service was painfully slow. We returned to our room where, the radiator was still cold and the room very cold. So yet again my husband went down to reception and asked them to please do something about it as it was unacceptable. The same staff member came back with another female member of staff who managed to bleed the radiator and get the heat back on finally. We did however feel very bad since the lady in question was quite obviously expecting a baby shortly.
The hotel is old and you can hear every creak, there was a rhythmic tapping noise intermittently which obviously sounded louder once the tv was off and everyone had gone to bed. In the morning my husband went for a shower before breakfast and there was no hot water to be had. We noticed the washbasin the night before but as we were just washing hour hands it was not too big an issue, however you do expect the shower to be working properly. We washed as best we could and went down for breakfast. it was okay but nothing special buffet style but no other cooked to order food. Even the coffee and tea was served in an urn and when my husband went to get a cup of tea there were no cups just dirty empty ones that people had used. Some of the hot food needed replenished but nobody appeared to be checking this or doing anything about it. We packed up and left shortly afterwards and did inform reception about the shower which they apologised for.
We went on one of the Great Deals vouchers and had we paid full price for this would have been demanding some money back.
The hotel has made some good improvements, however there does appear to be some underlying issues which need to be addressed with the plumbing. Rooms should be checked before guests arrived to ensure that the heating and showers are working properly. Service needs to be quicker and if staff go off ensure that whoever is taking over knows what stage customers are at with their meals. Pricing in the restaurant and bar is too expensive for a small country hotel and needs to be more realistic.
I will say however, the staff at all time were polite, apologetic and a credit to the hotel, there does appear to be the same staff doing a variety of different tasks at the same time, which leads to long delays or things being forgotten. I don' t think we will be back any time soon but hope that the hotel will read the feedback and deal with these problems.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.