We travelled for a wedding here on 21/7/12 (not the noisy one on 20/7/12!) and had booked a family room for 2 nights. on arrival we were allocated a room but on inspection found it lacking a bed for one of my daughters. Reported this back to reception and were eventually given the correct room but told it was only booked for one night. I found the confirmation on my phone to prove that we had booked 2 nights, but be warned, they do not normally send confimation out, you have to request it. I strongly recommend that anyone booking a room here asks for email confirmation of the booking. The room had been very lightly cleaned, dust and hair over the dressing table, they obviously had been pushed for time as they had had another wedding party on the Friday. Our parents also were told, when checking in, that they did not have any details of their booking at all. They had to wait an hour to finally be given a room, although they had been told the hotel was fully booked that night.... We had all booked well in advance in April by telephone... not sure who was in charge of the bookings back then!! All in all the room booking side of things was a total shambles, however other aspects of the hotel were really good. Had very nice food, especially dinner on Sunday night. The breakfast was fine but a bit lacking, dried up scrambled egg is not very appetising.
But the wedding went very smoothly, great service and food.
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- Also Known As:
- Rosebank Best Western
- Best Western Rosebank