I had reservation problems. We were going down to ride the tail of the dragon. The Luxbury is pretty close to the beginning of the trail and located in Maryville, TN. I had called the hotel for help and Nick was very nice and helped me until I was satisfied with the our reservations. When we arrived we were treated with respect and welcomed. The staff was very helpful during our stay. The room was clean and not too small with a kitchenette and for the price it was a pretty good value, even though the continental breakfast was sadly lacking.