Dowhill standards have dropped . We have been there many times for many years . Last 2 visits we found the coffee insipid , tasteless , weak. Knowing this we asked for double shots , this wasn't done , had to send coffee back .
Ordered a cheese & pickle toastie - they charged extra for a thin covering of pickle and with little cheese content . Not even mediocre value for money . A disappointing visit and we will not return until we hear standards have been corrected by the owners.
Entrance and exits badly maintained with enormous water filled holes , very hazardous to anything less than a Range Rover . Another VG reason not to go there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 week ago
Dear Mr Andrew G,
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I can't put into words how very very disappointed I am with your review as the owner of this family business. My email address is; firstname.lastname@example.org
I would very much appreciate if you could send me an email answering the following questions;
When did you visit us at Dowhill and roughly what time of day were you in?
Did you have a cup or mug of coffee?
Can you remember what you were charged for your cheese and pickle toastie?
Can you remember which waitress served you?.
In regards to the pot holes I have been trying now to get South Ayrshire council to mend the road for six months. The holes you refer to are on their B road and as such there is nothing I can do myself to mend them. I'm sure you will agree that as soon as you come onto our private road that it is immaculate. If you could please respond to me as a matter of urgency I will conduct a full and complete review into your complaints,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.