My partner and I booked this hotel through Glasgow's Great Deals and booked for 7th and 8th August. We arrived and checked in being given room 6.
The corridor was so badly lit, that the room numbers were barely visible. Going further down the corridor, I thought we had gone the wrong way, that the two remaining doors must be cupboards. On taking a step further I fell down two stairs which were not visible in the poor light ( which the manager later agreed). This fall resulted in a badly sprained left ankle which is still bruised and needing a support bandage. My glasses were also broken and unusable.
My partner went to the manager for an ice pack, he provided a jug of ice and a tea towel. I would have expected an hotel to have a proper ice pack not an improvised one. There did not appear to be a first aider as no first aid or medical aid was offered. I tried to pour cold water into the bath to soak my visibly swelling ankle in cold water but this was not possible as the bath plug was broken. I am still waiting on the replacement that was promised. The manager came back to fill in the incident report form and he did agree that the corridor was poorly lit.
He dealt with the lighting issue quickly and offered us an extra drink with dinner, but no mention of getting my glasses repaired. I had to rest in the room for the rest of that evening, so that was the first day ruined.
After a sleepless night due to pain and a very low uncomfortable bed. I managed with my partner's help to hobble downstairs for breakfast. However the pain was such that there was no way we could stay for the second day that we had paid for.
We went to reception and spoke to the lady manager, saying that the pain was too much and we would have to go home. She was aware of my accident and alluded to it saying what a shame, at this point I was close to tears and just wanted to be out of there.
On returning home I contacted the hotel and asked that in the circumstances would it be possible to reuse the voucher, or at the very least have a refund of the second night already paid for. Well that was 5 days ago and I have not even had my contact acknowledged. Therefore I would just like to make future visitors aware of the lack of customer care and health and safety issues.
- Also Known As:
- Anchorage Hotel Troon
- The Anchorage Hotel Troon, Scotland