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“EXCELLENT- HOTEL” 5 of 5 stars
Review of Piersland House Hotel

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Piersland House Hotel
4.0 of 5 Hotel   |   15 Craigend Road, Troon KA10 6HD, Scotland   |  
Hotel amenities
Ranked #1 of 5 Hotels in Troon
Certificate of Excellence 2014
Bishops Stortford
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
“EXCELLENT- HOTEL”
5 of 5 stars Reviewed March 23, 2013

Stayed at this Hotel for three nights from Monday 11th March and I am happy to say the stay was excellent. I have reviewed this Hotel before and I cannot praise it enough. The location is perfect for local touring and if you play golf....The Royal Troon Course is opposite. I took my dog and was accomodated in one of the bungalows which surround the Hotel. The staff are very attentive and the food menu is of high quality and reasonably priced. If you are in this area of Scotland...you cannot do better than to stay at this Hotel.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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491 reviews from our community

Traveler rating
    325
    118
    27
    13
    8
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Sussex, Wisconsin, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2013 via mobile

Recommend a nice weekend stay or pop in for food Sunday buffet the best complements to the cook and staff. Excellent cottages for the family or couples near golf course and beaches overall excellent would go again

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 18, 2013

Just returned from a delightful 2 day break at this lovely hotel. We had a lovely little cottage in the grounds with perfect facilities, the only problem was the weather was so wet we had to take the car over to the main building for supper but that could not be helped. The hotel was very busy with a wedding and another function but we had a lovely meal in the Walker bar, with plenty of very helpful staff to look after us and it made us have our second night meal there too as the menu was so extensive. The gardens are just gorgeous but unfortunately the weather did not allow us to use them, but we would like to return on another occasion. Thanks to all the staff for making our trip very pleasant.

Room Tip: Travelling with my elderly Mum we had a cottage with disabled facilities to make things easier and i...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Irvine, Scotland, United Kingdom
1 review
5 of 5 stars Reviewed March 17, 2013

We had our intimate family wedding here and then a party to celebrate with all our friends and family of about 160 guests. The hotel, staff and food are fantastic, nothing was a problem and every detail attended to, rooms were spacious, very clean and an extremely nice place to stay. We would highly recommend the Piersland Hotel for weddings, functions or just for dinner.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scotland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 16, 2013

Standard rooms spacious and well maintained. Lovely grounds and liked the quirky architecture of the building. Hotel has a large emphasis on serving food in its main area which also acts as the thoroughfare to the rooms in the hotel. Lacks resident facilities. No area for residents to sit and relax or have a drink away from the busy area serving food if visting midweek.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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kuhler, Operations Director at Piersland House Hotel, responded to this review, March 19, 2013
Dear Scottourist,

Thank you for your review on trip advisor and your kind comments about the hotel rooms and the grounds. Residents who are looking for somewhere to sit and read or just to have a coffee or other refreshment can use the red bowl lounge 7 days a week.

Kindest regards.

Karel Kuhler
Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2013

Firstly, do not consider this hotel for your wedding. It is a nice restaurant/hotel but has put being a wedding venue last. The spaces available to have your wedding are far too small! I was recently at a wedding for 80 there and at least 10 of the guests had to stand at the back for the entire ceremony as there were not enough seats or space! Ridiculous to say the least! This would only be suitable for a wedding of around 40, they need to revise their guest limits!! Also to get to the 'ceremony room' which is a small conservatory, which may I add needs painted, you have to walk through the wedding reception room, spoiling any wow factor for later in the day. There is not enough room for the tables to be laid out and are placed in a zig zag format, making it difficult to get out of your seat to go to the bar or bathroom.
After the ceremony there is no where for guests to go for the drinks reception, the rest of the hotel is full of hotel guests who are not at the wedding which was quite awkward and too be honest a bit of a shambles. The food was fine which then lead to the evening guests arriving, who have to sit out at the conservatory room, they are almost seperate from the wedding and many said they didnt really feel included in the wedding party. I was very disappointed with this not to mention the state of the toilets.
Steer clear!

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuhler, Operations Director at Piersland House Hotel, responded to this review, April 14, 2013
Dear HM,

I am sorry to read your review - you clearly did not have a good experience which is unfortunate.

However, I am surprised, we have an excellent reputation for weddings and easily cater weddings for up to 94 day guests with and additional 76 evening guests bringing the total of guest at night to 170. On average we do between 8 and 15 weddings per month with the average wedding size being 80 with another 70 evening guests. As you can see from the reviews and great feedback we receive, the vast majority of wedding guests and bride and grooms enjoy a fantastic time while at the Piersland. I have been running weddings at the hotel for the past 20 years with a very experienced team of managers, service staff and chefs.

I would be very happy to discuss the matter with you directly if you would like to call me on 01292 314747. My apologies you did not enjoy the wedding you attended.

Yours sincerely,


Karel Kuhler
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Scotland
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 15, 2013

This is the fourth time we have stayed in this hotel, and as always had great time. We have previously stayed in lodges and cottages and this time booked a superior room which was excellent. Food very good and staff excellent. Would certainly recommend.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Piersland House Hotel

Address: 15 Craigend Road, Troon KA10 6HD, Scotland
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Troon
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Troon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Piersland House Hotel 4*
Number of rooms: 30
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Also Known As:
Piersland Hotel Ayr
Piersland House Hotel Troon, Scotland

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