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“Looking forward to our next stay” 5 of 5 stars
Review of The Torridon

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The Torridon
Annat | By Achansheen, Torridon IV22 2EY, Scotland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Torridon
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Looking forward to our next stay”
5 of 5 stars Reviewed August 27, 2012

We first stayed here in 2008 and have extremely fond memories of our stay so he had not hesitation in booking a stay here again on a recent trip to the west coast.

The idyllic loch-side setting and the historic character of the building has been mentioned in numerous reviews on here so I won't go into too much detail here.

Two improvements (not that they were bad first time around!) we noticed were the quality of service and food. We were really impressed with the staff here who were attentive, friendly and were formal without being stuffy.

We dined in the restaurant for both dinner and breakfast and found the quality of both meals excellent. Both featured locally sourced produce cooked in imaginative ways, something of which we always approve of!

I would highly recommend this hotel. Yes, it is expensive, but you do get good value for your money.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanRB, Owner at The Torridon, responded to this review, September 12, 2012
Thank you for your review. It is very pleasing when guest return and find we have made improvements and enjoy their stay more than the last time. Regards, Dan & Rohaise
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336 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
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English first
Ayr
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2012

We were very impressed with everything at The Torridon.
Beautifully appointed bedroom with a magnificent view of the loch and mountains.
Excellent food served by very professional staff. Immediately felt welcome upon arrival and nothing was rushed. This suited us very well, as the whole point of our break was in order to relax and chill. Our weather was amazing and there is good hill walking in the area. No need to use the car and helpful for burning off some of the calories. We had a little disappointing experience with the grumpy barman in the Inn, but maybe he had reason. A shame as it meant we did not try the food there, we just ate in the hotel again. We would love to return some day, although we might need to wait until someone treats us again as it is rather pricey.

Room Tip: Room 14 was really spacious and the shower room was in the turret- amazing! The view was fantastic.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanRB, Owner at The Torridon, responded to this review, August 22, 2012
Thank you for your review. and we are so pleased that you enjoyed your experience at The Torridon. The mix of luxury and the great outdoors appeals to many people. We have a range of rooms so perhaps you might return in a less expensive room next time if it means coming back sooner and we can always let you know about special offers. Thank you for taking the time to review us. Regards, Daniel & Rohaise
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Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 19, 2012

We had stayed at The Torridon in 2010 and loved every minute of it. However, this time we just did not “get it”. Management seems to have lost its way. We felt the evening service in the bar and restaurant was generally poor. Over and above that, however, the experience was rendered unacceptable for us by the cocky, formulaic, banal wittering of numerous members of staff. The previous atmosphere, of a friendly family-owned hotel, was entirely absent. This led us to dine in the restaurant on only the first evening of our stay. We made other arrangements for the last two evenings.

An inappropriate tone of self-congratulation is reflected in the questionnaire in the bedroom, with its references to exclusive luxury and the personal touch. Examples of the matters on which the hotel seeks feedback are “...What exceeded your expectations at the Torridon?” and “Who went the extra mile for you?”

Down in the bar, things were different. The barman chatted to the one other couple present, then just walked out without acknowledging our arrival. It took too long for the menus and drinks to come, then for us to be invited through to the dining room. Then we sat at the table waiting for the food. We finally started to consume the food we had ordered about an hour and a quarter after we had first arrived in the bar. The staff made the same formulaic remarks when serving every dish and then again when collecting every plate.

And so it went on. Much later, one of these young characters asked if we would like coffee in the bar after our meal. We said we would. We duly went though, to find the bar deserted and no coffee. Apparently the barman had been waiting for us to come, before ringing for it. At that point, we said that the quality of the service was a matter for the manager.

Once in the mood for it, we noticed other things. They hoovered while the guests were having breakfast. The cupboard in our room was so worn that the chip-board was plainly visible. The window sill was rotten.

I should add in fairness that, the following day, Rohaise Rose-Bristow, one of the owners of the business, did contact us to find out what the problem had been. However, she explained that most of the customers give very favourable feedback. She said that the hotel actually intends to serve its fine dining menu over the course of “a couple of hours”. There is apparently a quicker three course option we could have asked for instead, of which I had not been aware. She offered us a complimentary meal in the restaurant the next night. However, there was no point in persisting: the hotel has gone down a certain road. When we were handed the bill, we found that the hotel had in fact decided that it would charge us in full for the meal and wine, as was of course its legal right and entitlement. We shall not be returning.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanRB, Owner at The Torridon, responded to this review, August 24, 2012
We are sorry that you did not enjoy your stay and that you no longer get what we are about. We did want you to enjoy your return stay with us but despite our teams effort it just did not work for you. From the moment that we escorted you to your table that evening, admittedly 20 mins late, the stay was not going to be enjoyed. We tried to recover the situation and win you round but this was not to be. Your personal comments about the staff are in no way shared by the majority of our guests or the other reviewers here and we are confident that they offer a professional, friendly and engaging service, liked by most our guests. We have to admit that we can’t please all of the people all of the time….but we do try. Regards Dan & Rohaise
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North Lincs
Top Contributor
112 reviews 112 reviews
43 hotel reviews
Reviews in 73 cities Reviews in 73 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 17, 2012

What a place to stay, we shall return, had a free upgrade on our room, food was superb,
This hotel is expensive and the quailty of service and accommodation, as you would expect, reflects this.
The location is wonderful lots of walks, climbs & drives, whatever suits your needs. A drive to Applecross along the coast road, have lunch here, then drive back over the mountains, is a must, the views are stunning.
Have only given very good for sleep quality as our first night we had very disurb sleep due to a fire door banging, couldn't locate where it was coming from, my husband went to look, there is no-one on duty during the night and we didn't feel it was that much of an emergency to ring the number you are given. However in the morning when we rang reception the matter was very quickly sorted out and the next two nights slept like a log.
Our room had lovely views over the loch was very large, with windows to front & sides, armchairs to sit and look at the views, very large bathroom with stand alone bath and separate shower,

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanRB, Owner at The Torridon, responded to this review, August 22, 2012
Thank you very much for the review and we are so pleased that you enjoyed your stay. We are sorry about the fire door but pleased to hear that it was fixed promptly. We always try and upgrade our guests if possible especially when it is an important birthday! We look forward to hopefully seeing you back in Torridon in the future. Regards, Daniel & Rohaise
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San Francisco, California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 24, 2012

Utterly outstanding experience. The staff (many young and international and all very professional), the wecome and the meals were all well above expectations. The rooms are comfortable and convenient. And the location is of course fantastic.

We'd recommend
- the Hebridean Whale Cruises trip to the Shiant Islands from Gairloch (prepare to get wet)
- hiking anywhere (get good detailed maps)
- allowing plenty of time to get to Skye (or anywhere!)
- whisky with porridge to start the day

Sorry not to find more sailing or sea fishing

It has been (OMG) 50 years since I was last in this part of the world (Shieldaig), and while it is all a bit more modern of course, it is still isolated empty and beautiful

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanRB, Owner at The Torridon, responded to this review, July 25, 2012
Thank you for your review. It is great to see guests enjoy the area and as you have explained there is so much to do. Sea fishing is available up at Gairloch (next the whale cruises) as well as fly fishing and sailing although limited is available at Lochcarron sailing club. We are pleased that the staff looked after you so well and that the food exceeded your expectations. Please don't leave it 50 years before returning. Regards, Dan & Rohaise
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 23, 2012

We stayed at the Torridon last Friday and it turned out to be one of the most enjoyable 24 hours I have ever spent in a hotel. Located right beside Loch Torridon this hotel is a piece of pure luxury; set within huge grounds with incredible views.

Upon arrival the hotel gave us a free upgrade, we were kindly shown to our room on the first floor overlooking the gardens and water. The quality of finish in the room is second to none with one of the comfiest king size beds I have ever slept in. The room itself was huge with a table, two comfy chairs, complimentary apple liqueur and a large bathroom with powerful shower and luxury bathtub. These room has easily had £25-30k spent on it.

The hotel itself is set in large grounds with some fantastic walks of various lengths clearly marked, there is also a large kitchen garden which was a pleasure to walk around and you could see all of the fresh fruit and veg growing away nicely - the perfect way to get you excited for dinner.

Dinner was included in our rate, and this is where the hotel started to go from good to outstanding. You are requested to arrive for dinner 15 minutes early, where you wait in the bar/drawing room, a perfect opportunity to take in an aperatiff/beer and your waiter for the evening introduces themselves and presents you with an Amuse-bouche, on our visit we had a ham hock and small fish and chips, both of which were incredible and worth of a michelin star.

Once you have finished you are shown to your table for the evening to begin your 5 course masterpiece, this isn't a review of the restaurant so I will keep it brief. There was a soup course, a fresh salmon course, main course and two dessert courses followed by coffee and petit fours back in the drawing room. Having eaten at a variety of London establishments; as an experience only Hospital Rd, The Square and Le Gavrosche can beat this as a culinary experience. It is that good. The standard is above the 3 AA rosettes the place currently has.

The breakfast the following day was one of the best I have ever eaten, and just completed the amazing experience we'd had at the Torridon.

This place isn't cheap, but you don't even look at going here if you are on a budget. But if you are after the last word in Scottish luxury, this is it. Incredible.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanRB, Owner at The Torridon, responded to this review, July 24, 2012
Thanks for your review. It is so motivating when someone appreciates us in such a positive way and the staff can see the reason for all their hard work. The hotel has been fully refurbished in the last 5 years and we are very flattered by your review. I will certainly let the staff know about your review and we look forward to welcoming you back. Regards, Daniel & Rohaise
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Philadelphia, Pennsylvania
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 16, 2012

A splendid building, upmarket and refined yet relaxed public rooms, fabulous and exotic decor in our bedroom, very attentive service, and a range of retreat activities, walks, gorge scrambling, archery, fly fishing, clay pigeon shooting (except on Sundays) amongst others. 350 whiskeys in the bar, almost all single malts. Superb breakfasts. We did not eat dinner at the hotel because of the more varied menu at the Inn next door (under the same ownership), which served very fine food at around half the cost. This is not your scene if you do not like travel on single lane roads, or if you want to play golf or tennis. However if you want a few days of secluded pampering it is superb,and one of the very best.

Room Tip: Our king-sized mattress had a definate ridge down the middle, not sure about the other bedrooms.
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  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanRB, Owner at The Torridon, responded to this review, July 24, 2012
Thank you for your review. Our activities and whisky bar are some of our unique selling points. The inn next door allows our guests to experience a choice of restaurants as fine dining is not for everyone. We are very proud that you think we are one of the best! Regards, Dan & Rohaise
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Additional Information about The Torridon

Address: Annat | By Achansheen, Torridon IV22 2EY, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Ross and Cromarty > Torridon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Torridon
Price Range (Based on Average Rates): $$$$
Number of rooms: 19
Official Description (provided by the hotel):
The Torridon is a luxury hotel in the northwest of Scotland. We provide exclusive luxury with a personal touch to all our guests and we invite you to come and visit us and experience some of the best scenery and hospitality that Scotland has to offer. ... more   less 
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Also Known As:
The Torridon Hotel Torridon
Hotel Loch Torridon
The Torridon Scotland

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