I researched the Royal Hotel when looking at staying in Tain. It had good reviews and I would have stayed there; however, they were booked on the night I needed and I ended up staying in Inverness. Skip forward to my Sunday arrival in Tain when I found myself unexpectedly without a taxi (BIG HINT: taxis are infamously few and far between in the Tain area). Time was getting short and, when I recognized the Royal Hotel, I went in to lobby. I approached the front desk to inquire about a taxi service and the gentleman immediately helped me (even though I wasn't a guest). After proceeding to contact a couple taxi services on my behalf to no avail, he let the other staff at the desk know he'd be right back and offered to give me a ride personally!!
The Glenmorangie Distillery is a bit of a walk outside of Tain (especially with luggage), so this gesture was above and beyond what I would have expected. A HUGE thank you to Ivan, the manager of the Royal Hotel and a genuinely great gentleman. If your commitment to phenomenal customer service is indicative of the service within the hotel, then the guests who seek accommodation will be guaranteed a wonderful stay. I know I will seek out a reason to stay at the Royal Hotel and have already referred friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.