Booked room 8 months ago through booking.com. On arrival, during an exceptionally busy weekend, we were told they'd been trying to phone me for 2 weeks to say there were room 'issues' ('wasp nest'). We discovered that at least 4 other couples were also moved to stay at the Highland Hotel (a large impersonal hotel) next door.
None of the couples moved was happy and all of us, individually, complained about the room quality, and the atmosphere in the Highland Hotel which is aimed predominantly at coach parties and does not cater well for individual travellers.
The reception staff at the Strathpeffer hotel were friendly (and bottles of wine were given as a form of compensation) but they were unable to provide us with any suitable alternative to the Highland Hotel due to a very large music festival. On our second visit to comment on our disappointment, the receptionist did admit that overbooking at Strathpeffer Hotel was fairly commonplace and that there was an arrangement with the Highland Hotel to take the overflow.
So what you see is not necessarily what you get.
- Also Known As:
- Strathpeffer Hotel Scotland
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