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“Excellent customer service” 5 of 5 stars
Review of Glenmoriston Arms Hotel

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Glenmoriston Arms Hotel
Main Street, Invermoriston IV63 7YA, Scotland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Invermoriston
Certificate of Excellence 2014
Edinburgh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Excellent customer service”
5 of 5 stars Reviewed May 28, 2014

We stayed here at the weekend and what could have been a very negative experience was saved by excellent customer service. Returning to Glenmonriston Arms after a great trip here in 2010, we were staying in the rooms detached from the hotel (as before), which are still as fresh as 4 years ago with a fabulous bathroom (the shower is excellent). After a terrible first nights sleep we returned tired after a day of driving around the Glens and decided to try and turn the mattresses to see if that helped the comfort. Subsequently we discovered the bed base was badly damaged and had damaged the mattress. I went and informed the staff who sent Ailsa (the owner) down to the room to see us. She was very apologetic about the situation and offered to try and find us a B&B as they were fully booked. We decided we would rather try and stay in the room as we had made dinner plans. Ailsa arranged for a man to come and make a temporary repair (understandable that with the rural location you couldn't just pick a bed up at 4pm on a Saturday afternoon!). We were advised that we would not be charged for our accommodation for the stay. We felt that this was fair and was excellent customer service. The staff throughout the weekend were great and are a real asset to Ailsa. Food was excellent (loved the scallops and black pudding) and sitting in front of the fire choosing from the whiskey menu was great. Our experience here this weekend has ensured that we will be back. Things can always go wrong in the service industry but it is how it is dealt with that will always stick in your mind.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Dingwall, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed May 21, 2014

Stayed here last Saturday night. We had a very pleasant visit.. The lady who welcomed us and ran the show was extremely friendly and very professional. Our dinner was excellent and in particular the venison was superb. The room was fine but the television had obviously survived the Ark. The girls in the bar were very efficient and hard working . They smiled their way through the evening despite having a party to go to. We will go back.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keighley, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 15, 2014

We picked this hotel for an ovenight stay because we had an excellent Dinner here in May 2013.
Good welcome at reception upon arrival. Very pleased with our room, the bar, and Breakfast.
Unfortunately the Dinner this year was disappointing.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 10, 2014

Sunday night despite our landlady booking for 7.30 there was lots of under breath muttering and we were asked to take a seat in the lounge for 10 minutes . 45 minutes later we received menus . An hour later our order was taken and then shown to table. starters of black pudding ( Stornaway) with goats chees and red onion marmalade was excellent. Medium rare steak unfortunately was well done and fish in the fish and chips was a bit dry. Wine Dry river Shiraz was very good and not over priced. TV in bar adjacent to lounge and dining room was blaring away with Pirates of the Caribbean to no audience in particular which didn't do much for the ambience.
We decided to give the place a second try .This time no problem with the booking, the restaurant was not so busy so perhaps the previous night had stretched their capacity and their Bonhomie
TV still blaring out some dreadful film at full blast to no audience at all

Scallops thewaitress confessed were frozen so went for Crayfish salad plus on 15 cucumber slices fine if you like cucumber but I don't but the waitress brought leaf salad without demur.
Sea bass with tagliatelle with prawns had plenty of big prawns
Salmon with sauté potatoes was delivered without garlic as requested and very nice
Australian Pinot Grigio quite pleasant £15.50
So a better experience second time round.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lachie1, Owner at Glenmoriston Arms Hotel, responded to this review, May 13, 2014
Your landlady did not book a table for you. When she phoned it was explained quite clearly that there were no tables available at 7.30pm. We offered an alternative time which was declined. So when you turned up anyway the under breath muttering was staff discussing how and when we could accommodate you. Trying to help. Apologies if you had to wait a while. the waitress did explain. We didn't give you menus until we were nearly ready for you because we had a full restaurant and they were in use. The two young lads who dined in front of the TV chose the programme (we gave them the remote) and when they left we never turned it over as no-one seemed bothered, and staff were certainly too busy to even notice what was on. If you objected to Pirates of the Carribean you should have said so at the time. We would have been happy to turn it over, down or off. Despite your annoyance you opted to come back a second time so thank you for that, I'm pleased you gave us a second chance but I have to say, if you and your landlady had only communicated with each other a bit better you might have had a better experience the first time too. Ailsa, Managing Partner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghent, Belgium
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 5, 2014

After arriving late in Invermoriston we were lucky to get a table in the restaurant of this hotel. The food was great, lovely salmon with a great ginger and garlic sauce. The service was very friendly, you can either choose a table near the bar or in the restaurant. I highly recommend this place.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort St. John, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 4, 2014

Our group of 16 spent 4 wonderful days and 3 restful nights at the Glenmoriston Arms...and I must add that it was the highlight of our stay in beautiful Scotland. Ailsa and her cordial staff treated us to true highland hospitality, Chef Paul treated us to amazing meals, and the well appointed whiskey bar - as well as the cosy reception room with the wood burning stove - made us feel truly at home. Did I mention the beautiful tiled bathrooms with the Kohler sinks and toilets? How about the inhouse Ceilidh or the Great Glen Way right outside your door? Too much to mention and too good a spot to miss.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morges, Switzerland
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 4, 2014

We came for dinner and we had a great time ! The food and the service were excellent. The waitress was very nice. We liked the location and the house. An excellent address in the Loch Ness region. Thanks.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenmoriston Arms Hotel

Address: Main Street, Invermoriston IV63 7YA, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Loch Ness > Invermoriston
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Invermoriston
Price Range (Based on Average Rates): $$
Number of rooms: 10
Official Description (provided by the hotel):
Glenmoriston Arms Hotel located in the Scottish Highlands by Loch Ness, on the road to the Isle of Skye. Perfectly placed to base yourself whilst touring the Highlands. This charming old Hotel, has 7 traditionally furnished bedrooms within the main building and 3 more contemporary styled external bedrooms. There is also an in-house therapeutic massage room with treatments by appointment. The Moriston Bar and restaurant delivers quality Scottish fayre, locally sourced wherever possible, and an extensive range of over 100 single malt whiskies. ... more   less 
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Also Known As:
Glenmoriston Arms Invermoriston
Hotel Glenmoriston Arms
Glenmoriston Arms Hotel Invermoriston, Scotland - Loch Ness

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