I would like to be telling you that I had a great stay at Loch ness Holiday park but unfortunately I have not had this experience.
Just over a week ago I was browsing the internet looking for a short break for the 11th-14th October, when I stumbled upon the Loch Ness Holiday Park. To my delight I found that they had a Luxury lodge available for my dates requested and at the fantastic price of £225.
I continued my internet search and revisited loch ness Holiday parks website on several occasions over the next 12 hours but the price, availabilty and specification did not change so I decided I would book one of these luxury lodges, with deck and hot tub in a stunning location.
Shortly after booking I informed my wife who then booked the Friday and Monday off work. See I thought this would be a nice treat for her as she is currently 6 months pregnant.
I began telling friends and family of the fantastic lodge and the great prices and advising them to visit the website to book a short break. So myself and my wife were really looking forward to our short break away with our dog ( as the lodge stated it was pet friendly). The confirmation email came through stating I had booked and paid for a luxury lodge and confirmed the dates were the 11th-14th October and the full price of £225 had been paid. All good I was thinking but no.
Several days later I received an email from the owners stating that there had been some mistake with THEIR website which had resulted in me being offered the luxury lodge for "much" less than the normal price and that infact the lodges were all booked up for October but I could settle for a luxury static as this is what i SHOULD have been offered.
I advised the owners how much we had been looking forward to this and how dissapointed we were. I also pointed out the fact that regardless of the usual price for the lodge the price offered to me was paid in full and this was not my problem. I asked that my contract with them be honoured on an alternative date at the price I paid. However they refused to honour this agreement and simply refunded my money.
Correct me if I'm wrong but if you go to any shop and a product is advertised at a price, correct or not, that is the price you pay and you get the goods. The shop does not turn round and offer you the shops own brand because it is nearer to the price you paid. No the shop takes responsibility for their mistake and honours the agreement.
Oh and just to add to it the lodges are not pet friendly!
Extremely dissapointed and will certainly not visit or recommend this place to anyone else.
- Also Known As:
- Loch Ness Holiday Park Hotel Invermoriston
- Loch Ness Holiday Park Hotel
- Loch Ness Holiday Park Invermoriston, Scotland
- Official Description (provided by the hotel):
- Loch Ness Holiday Park, located in an enviable and unique position on the banks of Loch Ness, promotes a sense of community comparable to any Scottish village. It boasts a location abundant with beautiful and varied land and lochscape, a rich history and flourishes amidst the range of interests within the encompassing area. ... more less