We stayed one night with our children in a motorhome we had hired in Perth. We had been travelling up the east highlands coast right up to John O'Groats and back down the west highlands. The details of the loch ness holiday park looked and sounded brilliant, but on arrival we were so disappointed. The on site restaurant was closed. The toilets and showers were really smelly. I showered one of the children and then the water became freezing cold. Nobody else was in the shower block, so I couldn't understand the lack of hot water. Chemical waste disposal was a smelly old toilet that you emptied the waste down, my husband was nearly sick! Urgh. The park itself advertises a picture of a small pebbled loch side beach, but in reality this was about 2ft x 2ft! I didnt feel safe letting the children play outside the motorhome as there was no safety fence or hedge at the edge of the loch, apart from a few straggly thin shrubs! The play area was ok apart from that as it was in the middle of the road it had a fence around it , but the end of the slide butted up to the fence panel and therefore When a child Came down the slide it crashed into the fence!!! Around the site were Several old statics lying around Which felt you were on holiday with the Clampetts. Certainly will not be booking here again in a hurry!! Only positive side Was that Urqhart castle Was so close by and that is an excellent day out .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am really sorry that you had such an unpleasant experience at the park. Unfortunately the park this summer was left in the hands of the wardens for periods of time and the owners returned to find that conditions had been left to deteriorate drastically in their absence.
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New wardens have been employed and fully trained up, and a full refurbishment with improved shower and toilet blocks are being installed over the winter period. The children's park, along with other aspects of the park, such as the new and improved static caravans are all being relocated within the parks perimeters too.
Hopefully these changes should mean that other holiday makers will not experience the unfortunate situation and conditions which you and your family did, and we are very sorry that you had such a horrid time of your stay with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.