We booked a hen weekend at lodges on loch ness and the couple were great and helping us plan our activities and taxis into Inverness before we arrived.
Unfortunately our lodges were double booked and when we were unpacking a family were not that they weren't in our lodge and it was awkward which was made even worse when we could not get hold of the owners.
The owners came down to apologise and noticed that we had decorated the lodge (on the wood part) with hen banners and photographers. They agreed this was ok but asked if we would not put any blue tac on the wallpaper which we agreed.
Had a lovely night in the hot tub and rooms were great. We weren't given enough towels or the correct linen for the spare sofa bed and this was replaced the next day.
The starter pack was very basic, we were left with one dishwasher tablet, an empty washing up liquid and one toilet roll. Certainly not enough to keep 8 girls going for 3 days.
When we left we received a phone call that we had not left the lodge in a respectable state. We had left dishes etc but there was no cleaning utensils to clean up with. Our rubbish bin was never emptied once even though it is said to be done every day.
The owners then took money out of our account for the extra cleaners it took to clean the lodge oh and their taxi fares from Inverness which came to the grand total of £250.00. When we challenged this they admitted that they took too much money out and refunded £12.00 back into our account. We highlighted this with our bank as an authorized payment. They lied and said that we were aware that £250 was the deposit for the lodge for damages which they assess after the stay. Between 8 of us we thought it would just be easier to pay it although we did not spill or break anything in the lodge, a few pots and pans to clear up and some glasses to put through the dishwasher does not equate to £237.00. Very convenient that the taxi fares happened to come to that price. They must be very nice employers who pay for their staff to get to work; mine certainly don't.
We asked for receipts and invoices but they said they did not keep a record.
Would never reccommend this place to anyone, which is a shame as it is such a lovely lodge and if it wasn't for the terrible after service we would have all gone back with our partners and children.
- Also Known As:
- Lodges On Loch Ness Hotel Inverness
- Lodges On Loch Ness Foyers