For $100 / night for one person, I expect more. The front desk clerks were more interested in their personal conversations than the guests. They checked me in, and even during that I had to wait while they celebrated over selling a certain room at such a good rate over the phone. They retreated to the back room before I could even turn around to look for the elevator. No one was at the desk when I went to dinner or when I came back. The next morning when I went to check out, there was no one at the front desk (peak check-out time). This is when I would have told them my issues with the room, especially the smoke-filled curtains. I would think they would welcome the feedback and be available for this prime time period.
Cons: Lack of good customer service. King-size bed was too high off the floor for me to be able to sit down. The air conditioning had only one temperature… very cold! I had to turn it off and then back on several times. When off, I could hear the trucks on the highway. I kept smelling smoke and finally tracked it down to the smoke-filled curtains. This is unacceptable. When the air was on, it blew the smoke odor from the curtains out into the room. The elevator was very small, and there were not enough luggage carts.
Pros: Breakfast was good! I especially enjoyed the biscuits and gravy and the cinnamon rolls. I appreciated the large size of the room.
- Official Description (provided by the hotel):
- Newly renovated in September 2008. Let us be the first to welcome you to our 80 room interior corridor property. The Holiday Inn Express Hotel & Suites Manchester-Conference Center (Tullahoma) adjoins the Coffee County/Manchester, TN Convention Center. There is ample free parking, complimentary deluxe hot breakfast for all guests, indoor heated pool and hot tub, and complimentary high-speed wireless Internet. We are conveniently located between Nashville and Chattanooga right off Interstate 24 via Exit 114. Come enjoy the relaxation and hospitality of the South! ... more less
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- Also Known As:
- Holiday Inn Express Manchester Hotel Manchester
- Holiday Inn Manchester
- Manchester Holiday Inn