So much to say about this horrible place. Not that the food is terrible. The food is actually okay. It's the service that is awful. It's the service that has made us decide to never ever go back. We used to go to our local Manchester, TN O'Charley's a couple times a week. They used to have a happy hour appetizer special, so we would go and sit at the bar, order a couple appetizers and a couple drinks. We would always see the same bartender and never, NOT EVEN ONCE, got a "Hey, how are you guys doing?" or a "Hey, glad to see you again." Not an ounce of recognition. And how could she not recognize us? We always sat in the same spot and pretty much always ordered the same thing. The final time we went was the last straw. She walked up to us, not even looking at us and asked "Know what you want yet?" !!!!!! Really? That is no way to treat any customer!!! It left such a bad taste in our mouth, we decided right then and there that we were never coming back. And the managers, they don't care....the male managers are too busy chatting up the cute waitresses in the corner.
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