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“Hate O'Charleys” 1 of 5 stars
Review of O'Charley's

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O'Charley's
2367 Hillsboro Blvd., Manchester, TN 37355
(931) 728-6336
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Ranked #3 of 53 Restaurants in Manchester
Cuisines: American
Restaurant details
Pigeon Forge, Tennessee
Top Contributor
119 reviews 119 reviews
79 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
125 helpful votes 125 helpful votes
“Hate O'Charleys”
1 of 5 stars Reviewed September 1, 2012

So much to say about this horrible place. Not that the food is terrible. The food is actually okay. It's the service that is awful. It's the service that has made us decide to never ever go back. We used to go to our local Manchester, TN O'Charley's a couple times a week. They used to have a happy hour appetizer special, so we would go and sit at the bar, order a couple appetizers and a couple drinks. We would always see the same bartender and never, NOT EVEN ONCE, got a "Hey, how are you guys doing?" or a "Hey, glad to see you again." Not an ounce of recognition. And how could she not recognize us? We always sat in the same spot and pretty much always ordered the same thing. The final time we went was the last straw. She walked up to us, not even looking at us and asked "Know what you want yet?" !!!!!! Really? That is no way to treat any customer!!! It left such a bad taste in our mouth, we decided right then and there that we were never coming back. And the managers, they don't care....the male managers are too busy chatting up the cute waitresses in the corner.

  • Visited October 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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62 reviews from our community

Visitor rating
    26
    23
    5
    6
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Manchester, Tennessee
Contributor
13 reviews 13 reviews
8 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“we go here alot...”
4 of 5 stars Reviewed August 13, 2012

We love this place.. Food is good and if they make any kind of mistake, they take care of it right away, great management...

Visited August 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
97 reviews 97 reviews
5 restaurant reviews
Reviews in 44 cities Reviews in 44 cities
56 helpful votes 56 helpful votes
“Great!”
5 of 5 stars Reviewed August 2, 2012

Never been to this chain before and I have to say the food and service was fantastic!!! I highly recommend it to anyone driving thru I-24.

Visited July 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefferson City, Missouri
Senior Contributor
38 reviews 38 reviews
22 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Awesome service and food”
5 of 5 stars Reviewed July 26, 2012

We had a great server and the food was spot on. First time there but it will not be our last. They even stayed alittle late for us because we were traveling and got there so late.

Visited July 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Top Contributor
63 reviews 63 reviews
32 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
“Good Food.”
4 of 5 stars Reviewed July 13, 2012

Excellent salads. Nice servers. Usually fast service. Good steaks.

Visited July 2012
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