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“Will Return” 5 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.5 of 5 Hotel   |   84 Relco Dr, Manchester, TN 37355   |  
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Ranked #2 of 18 Hotels in Manchester
Bourbon, IN
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
“Will Return”
5 of 5 stars Reviewed November 11, 2013 via mobile

I booked Sleep Inn for our trip home from Florida. Check in very smooth. Room was very nice and the bed very comfy. Slept great. No noise like we have gotten at other hotels in the past. Breakfast was great to get a hot breakfast and then hit the road for home. Had a nice visit with Deb at the front desk and we will be staying here again in March.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN562, Manager at Sleep Inn & Suites, responded to this review, November 15, 2013
I am so glad to hear that you enjoyed your stay here! One of things we know about travelers is they want a good nights sleep and a hot breakfast, I am so glad to hear you enjoyed both. Also, personally I am ecstatic that you enjoyed chatting with me, because I always really enjoy getting to meet our guest ! We can not wait to see you back in March!

Thank you so much,
Debra
Assistant Manager
Sleep Inn & Suites
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138 reviews from our community

Traveler rating
    78
    37
    13
    5
    5
See reviews for
40
47
8
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Louisville,KY.
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 5, 2013

Very nice place for the price.Room was clean with a flat screen T.V,.arrived early let us check in early,if I happen to be in the area again would stay here again.The only problem is the indoor pool is really small warm but small.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN562, Manager at Sleep Inn & Suites, responded to this review, November 8, 2013
We are so glad that you enjoyed your stay here! We appreciate you taking the time out of your day to share the word. If you ever are in the area again, we would absolutely love to have you.

Thank you so much,
Debra
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Hickory, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

We were here in Manchester doing a big job for a shopping center and instead of driving back and forth from Nashville to Manchester, we decided to stay in Manchester. Our first week here we stayed at the Holiday Inn Express and it is a great place to stay but the best rate we received was $83.00 per night. Our second week here we stayed at the Sleep Inn and Suites which is across the street from the Holiday Inn, we stayed for nearly half the price but above all else we were treated like we were family that they had not seen in awhile. We really felt good staying here, the staff and the accommodations were way above our expectations. We have already booked for next week.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN562, Manager at Sleep Inn & Suites, responded to this review, November 3, 2013
Hugh,

We are so glad that you enjoyed your stay! Our biggest focus is customer service. We know that when people stay at a hotel, it means that they are away from home. Therefore, we try our hardest to make all of our customers feel at home, and like family. Thank you so much for your kind words, and we can't wait to see you again next week.


Sincerely,
Debra
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed October 13, 2013

We had a confirmed reservation for 2 adjoining rooms. I called the day we were to check in and was told the rooms were good to go. We went to check in and the girl behind the counter said we weren't in the system & there were no more rooms. I called the customer service number for choice hotels & was told the reservation had been canceled. He couldn't tell me who canceled it or when. Beware making a reservation here. Better have a fall back plan.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN562, Manager at Sleep Inn & Suites, responded to this review, January 19, 2014
Mr.Byrome,

This is absolutely unacceptable, and I am unsure how this could have happened. I promise this is not a norm for us, and will not happen again. If you could contact me at the hotel, I would love to talk about this with you personally, and figure out if there is anything we can do to make it up to you. Thank you so much choosing to stay with us, and I am sorry that you did not get to. We would love to have you back to give us a second shot.

Again, I apologize and please contact me when you have time.

Thank you so much,
Debra
Assistant Manager
Sleep Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 2, 2013

At first, our room at this site appeared to be OK. We then found the following problems. The walk-in shower had mildew around the base. Not only that, there was still a used bar of soap in the holder on the wall. One of the lights next to the bed had an inoperative switch to shut the light off. Had to pull the cord. The toilet seat would not stay up. Had to hold it with a towel. The staff was very nice and the breakfast adequate.

Room Tip: Check the room out completely before you unpack.
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN562, Manager at Sleep Inn & Suites, responded to this review, October 18, 2013
Dear Sanray1935,

I am so sorry about your experience here with us. What you experienced was not the usual! After your review, we have checked and changed the base silicone molding in our tubs and showers. I would love to personally talk with you, our number is 931.954.0580. However, I am glad to hear that you thought our staff was friendly. I would love for you to give us another chance, so we can prove to you how nice our hotel really is.

Thank you so much,
Debra
Assistant Manager
Sleep Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Vernon, Indiana
Top Contributor
90 reviews 90 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 17, 2013

We used a coupon from the Welcome Center rest stop Hotel Coupon books. We got the room for $59.95. The motel inside and out was clean and neat. The staff was friendly and helpful. I did hear some noise through the door leading into the hallway a couple of times, however, I believe that people were being too loud and not the usual noise. I would stay again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN562, Manager at Sleep Inn & Suites, responded to this review, September 20, 2013
Thank you so much for your kind words! We appreciate you staying here and we would love to have you again!

Debra
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 13, 2013

We chose this hotel at the last minute on our trek home from Disney World. It was fairly new and was still very neatly kept. The rooms were spacious, and the staff was very accommodating, given that the hotel was sold out due to a youth sports tournament in the area. Breakfast was very adequate, and we had no complaints regarding the stay. However, be sure to request a room away from the elevators, as they can be quite noisy (if that bothers you).

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN562, Manager at Sleep Inn & Suites, responded to this review, September 20, 2013
We are so glad to hear that you found our hotel neat and spacious. We try to make accomdations as much as possible for every guest, no matter how busy we are. Also, that is a really great tip! Whenever I stay at a hotel, I always request, top floor so no one is above me and away from elevators and ice machines! Thank you so much for staying here with us, and we hope to see you again.

Debra
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Address: 84 Relco Dr, Manchester, TN 37355
Phone Number:
Location: United States > Tennessee > Manchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Manchester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
*Free Deluxe Continental Breakfast*100% Smoke Free Hotel*Free Local Calls*Indoor Heated Salt Water Pool*32" Flat Screen LCD TV w/ DVD player*Cable TV*Pet Friendly Hotel (Fee )*Business Center*24 Hour Fitness Center*Free Wi-Fi*Microwave/refrigerator*Radio Clocks*Blow Dryers*Laundry Service*Vending Machines*Wake Up Calls Service*24 Hour Coffee Service*Great Local Restaurants*Complimentary Newspaper*Manager's Reception: +Monday-Thursday: Complimentary Beer & Snacks +Friday-Sunday: Freshly Baked CookiesWe aim to please! ... more   less 
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Also Known As:
Sleep Hotel Manchester
Sleep Inn And Suites

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