Where to begin? OK, one positive - good location. After a bed-bug infestation, with a very bloody pillow to prove it, took pillow and paid account receipt to Receptionist. Enquired as to what the policy would be, her answer "no idea" - really! Had a bright idea to return the charge and said confidently, "don't worry that it still shows a balance, this will be credited back onto your Visa account". I don't worry but, almost 3 weeks and several phone calls to the hotel our Visa statement showed we had paid the account and received a credit for the full amount and then the charge appeared back on the statement. Today, after calling the Visa company, the amount should be credited back and they were at a loss to understand it all either. After talking to Assistant Manager at so-called Award Winning Hotel, she enquired as to how she could do anything else to help me since I had already received my money back (not so) and that all she could offer would be a reduction on a future stay! Seriously, hard to believe why I would ever want to stay in a bug infested hotel, actually don't believe they could pay me to stay there and maybe you should think very carefully before you check in there. For sure the song "Good night, don't let the bedbugs bite!" takes on a whole new meaning!
- Also Known As:
- Sleep Hotel
- Sleep Inn And Suites
- Sleep Hotel Manchester
- Official Description (provided by the hotel):
- *Free Deluxe Continental Breakfast*100% Smoke Free Hotel*Free Local Calls*Indoor Heated Salt Water Pool*32" Flat Screen LCD TV w/ DVD player*Cable TV*Pet Friendly Hotel (Fee )*Business Center*24 Hour Fitness Center*Free Wi-Fi*Microwave/refrigerator*Radio Clocks*Blow Dryers*Laundry Service*Vending Machines*Wake Up Calls Service*24 Hour Coffee Service*Great Local Restaurants*Complimentary Newspaper*Manager's Reception: +Monday-Thursday: Complimentary Beer & Snacks +Friday-Sunday: Freshly Baked CookiesWe aim to please! ... more less
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