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“Last impressions are just as important as first.” 2 of 5 stars
Review of Microtel Inn & Suites by Wyndham Manchester

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Microtel Inn & Suites by Wyndham Manchester
2.0 of 5 Hotel   |   201 Expressway Drive, I-24 and TN-41/Hillsboro Blvd. (Exit #114), Manchester, TN   |  
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Ranked #4 of 19 Hotels in Manchester
Certificate of Excellence 2014
troy, il
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3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Last impressions are just as important as first.”
2 of 5 stars Reviewed July 28, 2013

We arrived around 10pm after driving 11 hours on our way back to Illinois from Florida. We were exhausted and happy to find a place to stay. We had 2 queens for $80.00. Beds were comfortable and room appeared clean. Shower curtain had mold growing on it and there was hair on the floor from a previous guest.

Next morning when we went down to get breakfast we were extremely disappointed. Mind you, this was more than an hour before they were to close it. They were out of almost everything. There were no biscuits for the gravy. They were out of utensils and plates. Only one yogurt in the fridge. The milk was out and the orange juice was out of concentrate so it was just orange flavored water. Both trash cans were overflowing. No employee could be found. When I went to the front counter there wasn't even anyone there. I heard employees laughing in the back so I rang the bell. I asked if there were utensils and the lady replied. Right over there and pointed to A man that didn't work there had found some under the counter and was restocking them. She laughed and said, We should put you on the payroll, sir. Then I saw another guest go back in to an area to get some milk and refill the carafe with a jug of milk. Completely and totally unacceptable. After several people commented to her about the breakfast she finally went over and started taking care of business. When a guest tried putting his garbage in the overflowing can, and couldn't he commented that he couldn't and she walked over and pushed the garbage down a little to make room for his garbage. Again unacceptable. Very unprofessional and lazy.

I can overlook alot of stuff but all of this adds up to a less than average visit. I mentioned to my husband that "its free, what do you expect" and he said, "uh no, they make sure that its covered in your $80" Excellent point. We probably will not stay there again or recommend this hotel to our friends or family.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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361 reviews from our community

Traveler rating
    128
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    65
    37
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Elmwood, Illinois
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 18, 2013

My family of five (two adults, three children) stayed here while traveling to Florida. I made an on-line advance purchase and obtained a fabulous rate. This no frills hotel was clean and the staff was friendly. The room was small and after setting up a full-size rollaway, it was difficult to navigate the room without crawling on top of the beds. That's okay though because we only stayed here to sleep and shower. The breakfast was the standard continental hotel breakast consisting of cereal, bagels, waffles, etc. My only complaint is that there was ONE person covering the front desk and the breakfast area which meant that the breakfast items were either sparse or completely empty most of the time because the employee was unable to restock them due to checking hotel guests out. It surely wasn't for a lack of trying though as she was at a near running pace the entire time we were in the breakfast area. We would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ROGER P, General Manager at Microtel Inn & Suites by Wyndham Manchester, responded to this review, July 25, 2013
Thank you for your review. We look forward to seeing you again.
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Corning,NY
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 17, 2013

We stayed here for one night while traveling from Nashville to Lynchburg. We enjoyed our stay here, it was clean and very quiet. Looked like a newer hotel, and an added bonus was it had a small pool. Lots of different restaurants and shopping within a 5 mile radius. I would stay here again if we were in the area.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROGER P, General Manager at Microtel Inn & Suites by Wyndham Manchester, responded to this review, July 18, 2013
Thank you for your review. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Manchester

Address: 201 Expressway Drive, I-24 and TN-41/Hillsboro Blvd. (Exit #114), Manchester, TN
Phone Number:
Location: United States > Tennessee > Manchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 19 Hotels in Manchester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Manchester 2*
Number of rooms: 62
Official Description (provided by the hotel):
Microtel Inn & Suites has been voted #1 among economy hotels 10 years in a row with J.D. Power & Associates! ... more   less 
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Also Known As:
Microtel Inn And Suites Manchester
Microtel Inn & Suites Manchester Hotel Manchester
Microtel Hotel Manchester

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