I have been to Gleneagles many times over the last 20 years. Sometimes to attend weddings, sometimes to play golf, sometimes to dine, and sometimes to stay. Living only 20 minutes away I have also been a paid up member of the Club (I no longer am). I recently stayed with my wife and children, and the experience simply does not merit 5 star status. When we checked in at 2pm we were told our room was not ready, and had to wait until 3.15 until we eventually got in. The room was tired and dirty -a grape was found on the floor, and a used bottle-top left on the table. We were told that the porters would take our bags up to the room -we waited one hour and went down to collect them ourselves. Dinner in Deseo was appalling. We dined early at 5.30. We ordered the Beef, only to be told that they had none left, my daughter ordered one of the drinks on the menu to be told they had none left! My wife's steak had to be returned having asked for it to be well-done when it was in fact rare. The service was slow, and the restaurant full of screaming kids. The next morning, breakfast at 8.00am in the Strathearn was excellent with attentive staff. This may have been due to the fact that we were the first and only diners there! (it was a Monday morning). On deciding to go for a swim at 10.00am the pull was filled by a geriatric keep-fit group, excluding guests from using the pool. Forced to delay my swim until 11.00am as a result. I then went into the outdoor jacuzzi to be confronted by a noisy digger working only feet away from me. Inside the pool area a handyman was repairing woodwork, noisily hammering nails. I wanted peace and quiet and relaxation. None of this was available at Gleneagles. I have no problem paying top prices for good service and a quality product. Gleneagles falls well short....And not a single apology from anyone. Gleneagles was once a great hotel, but its time has passed and its arrogant stance of rip-off prices for second-rate services will not bode well for many of its clientele who travel the world and have experienced what real 5 star service truly is. My advice to its management team would be to get your act together and fast.
- Also Known As:
- Gleneagles Hotel Auchterarder
- Gleneagles Resort Auchterarder
- Gleneagles Hotel Scotland
- Gleneagles Hotel Auchterarder, Scotland
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