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“Excellent” 5 of 5 stars
Review of The Alona Hotel

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The Alona Hotel
4.0 of 5 Hotel   |   Strathclyde Country Park, Motherwell ML1 3RT, Scotland   |  
Hotel amenities
Ranked #5 of 9 Hotels in Motherwell
Bellshill, Scotland, United Kingdom
1 review
“Excellent”
5 of 5 stars Reviewed November 27, 2013

Me and my finance got engaged at the hotel 2 years ago and went back to stay for our anniversary the manager showed us around the wedding marquee and wee fell in love with it will be booking up in January staff are very helpful food is delicious and rooms are spotless very comfortable would recommend the alona to anyone.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanDonnachie, General Manager at The Alona Hotel, responded to this review, January 24, 2014
Dear Guest
Thank you for your wonderful review of The Alona Hotel. We are always pleased to show guests around the Hotel and the Marquee often gets a very positive reaction. It is a great area for weddings and never fails to look stunning when fully set up for wedding or large functions. We do look forward to welcoming you again
Kind Regards, ian Donnachie,general Manager Alona Hotel
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236 reviews from our community

Traveler rating
    107
    81
    22
    17
    9
See reviews for
56
67
10
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Kilmarnock, Scotland, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 25, 2013

Was greeted by a lovely man in reception who allowed us to check in early ( had phoned previously and was very bluntly told it couldn't be guaranteed) anyways room was clean and tidy and everything seemed fine, one member of staff was rather blunt and quite rude when I asked for anything! Rest of staff were wonderful tho still annoyed at her attitude as it's not a cheap hotel and expect a certain level of service. Breakfast was okay had a full English would have been nice a tad hotter but understand it's not always possible, would return again.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanDonnachie, General Manager at The Alona Hotel, responded to this review, January 26, 2014
Dear Guest
Thank you for your comments regarding your stay at the Alona Hotel. I note your comments regarding the attitude of one of the waitresses and can assure you that this will be addressed. We are a service industry and as such we should be willing and courteous in the way we serve. I am pleased that you were overall happy with your stay and I we will work hard to ensure your next stay is even better
Kind Regards
Ian Donnachie,General Manager,Alona Hotel
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Windsor, UK
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 21, 2013 via mobile

Great rooms, excellent service and a good location! I stayed on business for two nights and was really pleased and surprised at what great value for money it was! I'd recommend this hotel, particularly on business for its friendly team and super comfy rooms!

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanDonnachie, General Manager at The Alona Hotel, responded to this review, January 30, 2014
Dear Guest
Thank you for your very positive comments regarding your stay at the Alona Hotel.I am pleased that you found the hotel to be of good value and good standards. We do trust we will have the pleasure of welcoming you again.
Kind Regards, Ian Donnachie, General Manager, Alona Hotel
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Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2013

I am just back from the Alona after an overnight stay with my boyfriend. We were told that we are getting an upgrade due to many of the rooms being booked out by a wedding party. We were moved to the top floor to try and eliminate as much noise as possible. We were also given a free glass of wine with dinner for the troubles. Restaurant had great service and the food was amazing! Will definitely be going back some time soon. :)

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanDonnachie, General Manager at The Alona Hotel, responded to this review, February 1, 2014
Dear Guest
Thank you for your kind comments regarding your stay at the Alona Hotel. I am pleased you found the food to be so good and I have passed your compliments to the chef. I do trust that we will have the pleasure of welcoming you again to the Alona Hotel soon.
Kind Regards Ian donnachie, general Manager. Alona Hoel
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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2013

I recently had my Wedding here and I have to say the staff were absolutely fabulous! They catered to our every need. Helped set up the venue the night before. The venue looked fantastic. The Master of Ceremonies was brill and had everything running like clock work. They even gave my husband a 2nd dinner which made him happy! Lol! The food was excellent and the drinks prices were very reasonable for being a Wedding. The service from all the staff was 1st class. Can't thank the staff enough for make our special day hassle and stress free. I would definitely recommend The Alona Hotel for a Wedding venue! Thank you again Claire and Graeme

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanDonnachie, General Manager at The Alona Hotel, responded to this review, February 1, 2014
Dear Guest
Thank you for your compliments and it is always a pleasure to be involved in planning and operations of a wedding day. We pride ourselves in the attention we give to the detail of the day and all the staff enjoy being involved in making your day special. We are delighted you had such a fantastic day and look forward to welcoming you again to the Hotel for your anniversary meal
Kind Regards Ian Donnachie General manager Alona hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2013

IWe could not have hoped for a more perfect overnight stay. The warm welcome, immaculate room, superb evening meal (highly recommend the sea-bass), efficient service and the friendliness of the staff all contributed to make our special occasion a day to remember. Thank you to everyone at The Alona, your professionalism and attention to detail was greatly appreciated.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanDonnachie, General Manager at The Alona Hotel, responded to this review, February 12, 2014
Dear Guest

Thank you for staying with us and we appreciate your very positive comments regarding your stay. We are pleased with the service we offer the guests and recognise the standard of service and quality of food is really what matters to the guests. Thank you again for your comments and we look forward to welcoming you again in the future
Kind regards
Ian donnachie, general manager, Alona Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestwick, Scotland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 30, 2013 via mobile

This hotel cannot be trusted. They find it acceptable to hold your bank details without your permission. They also removed £70 + from my account weeks after our stay although we paid when we arrived and claimed the selected the wrong account . When challenged on this there staff were not help full , rude and also reluctant to allow me to speak to the manager as was the case when we were there. However the hotel it's self is nice and clean, but most if not all of there staff seemed to have little to no time for us and on top of that very rude.I would not stay here again and advise others not to take the risk as this left me struggling for bills that were due . STAY AT YOUR OWN RISK

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IanDonnachie, General Manager at The Alona Hotel, responded to this review, February 12, 2014
Dear guest
Thank you for your positive comments regarding the Hotel. We have spoken at length regarding the other issues in your comments and as such will not be addressing them again in a public forum.
Kind regards ian donnachie General manager Alona Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Alona Hotel

Address: Strathclyde Country Park, Motherwell ML1 3RT, Scotland
Location: United Kingdom > Scotland > North Lanarkshire > Motherwell
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#3 Family Hotel in Motherwell
#4 Business Hotel in Motherwell
#5 Romantic Hotel in Motherwell
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Alona Hotel 4*
Number of rooms: 51
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Also Known As:
Alona Hotel Motherwell
The Alona Hotel Motherwell, Scotland

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