I had booked via Laterooms and had made a schoolboy error on the dates. We turned up on the Friday night and the receptionist pointed out to us that I had booked for the Saturday night instead! I tried to sort it out with laterooms but I got someone on the end of the phone who seemed to: either (a) Not be able to make a simple amendment; or (b) Choose to be deliberately obtuse; and (c) try and charge me extra booking fees. I was speaking to laterooms on the phone and trying to coordinate with the receptionist but getting nowhere so the receptionist very nicely, politely and efficiently took over, told laterooms what to do and amended my booking AT NO CHARGE. Well done Moorings.
The room was very nicely appointed, with a big and very comfortable bed and in excellent repair.
We were going to a wedding elsewhere so just had a couple of drinks in the bar as we waited for our lift. The staff were universally friendly and polite.
Breakfast in the morning was excellent except for one small thing. Being a diabetic I asked for them to change one item on my breakfast but replace it with something else. All they did was remove the item I didn't want and give me nothing in its place. Minor point, but it has obviously stuck in my mind.
Overall a good hotel at a reasonable rate.
- Also Known As:
- Moorings Hotel Motherwell
- Moorings Hotel Motherwell, Scotland
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