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“Poor bedrooms” 3 of 5 stars
Review of Stotfield Hotel

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Stotfield Hotel
3.0 of 5 Hotel   |   Stotfield Road, Lossiemouth IV31 6QS, Scotland   |  
Hotel website
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Hotel amenities
Ranked #2 of 2 hotels in Lossiemouth
Warwick, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Poor bedrooms”
3 of 5 stars Reviewed September 25, 2013

Good looking building from the outside and a very warm welcome from the recepionist. Good downstairs room and restaurant. Very average breakfast with some staff not as helpful as others.
Then the bedrooms AWFUL. We were 4 in our party and had to aske for a different room which we got but not a lot better. Very tierd looking, shower taped up so could not move up or down, and noot looking very clean. No were to hand or put anything. Wash basin outside the shower in the bedroom. Only 1 light in the ceiling and one table lamp in a large room. Very old TV which didn't work.

I understand that this hotel is part of a chain another of their hotels we had the misfortune to stay in Scotland. with exactly the same problems.

I don't know how most of the staff stay so helful and cheerful when they must be faced with customers complaining on a daily basis

Room Tip: Don't slepp in the bedrooms!!!
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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198 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 22, 2013

In Lossie for a family gathering so we arrived on Sat dumped the bags and went out .Oh how I wish we'd had a good look round.The water stained wall going up the stairs to the second floor should have given us a clue. First impression of room 231 was poor .Old furniture, one solitary dim light bulb and 2 of the three beds sloping due to the bad floor. More like a school dorm than a hotel room. It's the first time I have had en-suite where the sink ( which was cracked) was in the bedroom at the opposite end from the shower room. The only saving grace was the sheets where clean and laundered but I really wish I had checked the toilet.
The cracked toilet seat, the hole in the crumbling ceiling, the mildew around the shower,and the dirt around both was unhygienic. Had I seen it prior to leaving for the evening I would have most definitely have demanded another room. As it was late, we were tired and it was only for one night we put up with it. Breakfast was ok although the staff couldn't be bothered to even ask us if we wanted tea or coffee and could barely raise a smile just a quick grunt of "room number". I realise check out is not the best time to raise concerns as there is not a lot the hotel could do to rectify the complaints, but the "cheery" receptionist could have least pretended to be interested instead of thrusting the managers e-mail address at me and telling me to contact him. She'd clearly heard these complaints many times before. My advice, until this place has had a total revamp go elsewhere it's awful.

Room Tip: Don't be fooled by the outside or the location it's not worth going in!
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aberdeen
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 22, 2013

The hotel is a grand building from the outside. The lounge and reception area are very welcoming. However, our room was small and definitely in need of refurbishment.Tired would be a good word to describe it. The bathroom had poor quality furnishings, and there was a bit missing from the toilet roll holder, so the toilet roll was just stood on the top of the holder! I mentioned this to the girl when checking out, as I didn't want to make a fuss. When in the bathroom, you had to close the curtain otherwise anyone from the building across the street could see in the window, as it was a big window and just had normal glass in it. There were tea/coffee making facilities in the room. The breakfast was okay but they could be doing with filling up the orange juice container when it is empty well before breakfast time is over. The walls must be thin as I heard every resident who walked( and talked) down the corridor past our room at night I also had a rude awakening on the Saturday night at approx 1.45 a.m. when the person in the room next door had their door banged on for the delivery of their room service! The hotel is perfect for golfers as it is right across from the Moray Golf Club. However, I think next time I would prefer to stay in a place which offered me much more in the way of comfort.
On checking out, they had added a dinner to our bill, which we didn't have. The receptionist removed it from the bill , but it shouldn't have been on there in the first place.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nairn, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 10, 2013

We had my daughters wedding reception and evening disco here . The meal and buffet ,was fantastic,not to mention the staff. The staff could not do enough for us,and did all our decorations for the evening. We would very much like to thank all staff and management for making it a memorable day .

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thurso, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 9, 2013

Stayed here for 2 night,we did get a seaview but the room was very old and dated,the walls were painted dark purple and paint over the roof and skirting boards,extention cable hidden behind the bed for the lamps(fire hazzard),old furniture and large old tv.
Bathroom was no better,lighting was so dark you could'nt see in the mirror,no preasure in the shower so had to have baths,toilet was broken.
On the plus side the bed was very comfortable but small and the food was lovely except the sausages at breakfast let it down,cheap processed sausages.
Staff were very nice,dining room was lovely but rest of hotel needs to be updated.
Will not be staying again.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 8, 2013

From the outside it looks lovely - the foyer is old but classical and so is the restaurant but it does need decorating as there are water stains down one of the walls.Breakfast was average - a buffet with the usual hot items but not much other choice. Staff were very helpful and gave great service both in the restaurant and at reception. We arrived at 1.30 and our room was not ready so we left our luggage and went back out returning at 10.30 to find we had been put in one of the most disappointing rooms I have ever had the misfortune to stay in. The room number is 238 on the second floor with no lift- do not accept this room if you want to sleep. There is a noise much like a generator turning itself on and off intermittently all night. It sounds as though it is coming from the roof. Pair that with the broken window that will only open if you hammer it up with a great force, the really terrible electric shower that took 10 minutes (I kid you not) to regulate and dribbled rather than showered, the shabby old cheap furniture and the poor paint job and I think you get the picture. As we were really tired and had been to a harrowing funeral we could not face moving that night so stayed until the next day when we complained and were moved to a slightly better room on the first floor. This could be a lovely hotel but they really do need to update the rooms and bathrooms.

Room Tip: Avoid 238 like the plague!
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 7, 2013

Good location with beautiful views. Restaurant can turn out some v good food but I have stayed here a number of times and as with breakfast it can be a bit hit and miss.
Rooms have potential but are sad and tired.
Rotten frames of windows - some partially open some don't.
Woeful bathrooms.............from a past era
Wifi only works in lobby if you're lucky.
Friendly staff.
Has potential but requires the investment !

Room Tip: Single Rooms can be pokey Ask for larger room with sea view
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  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Stotfield Hotel

Address: Stotfield Road, Lossiemouth IV31 6QS, Scotland
Phone Number:
Location: United Kingdom > Scotland > Moray > Lossiemouth
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Lossiemouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Stotfield Hotel 3*
Official Description (provided by the hotel):
A warm welcome awaits you at this family run hotel in Lossiemouth. A great relaxed family friendly atmosphere exists at this hotel and is frequented by many returning guests and locals alike. The breathtaking view from the front of hotel overlooks the Moray Firth and beyond to the Cromarty Firth and to the hills of Caithness. The hotel is directly opposite the ancient Moray Golf Club, and is ideally situated for exploring the Coastal, Castle or Whisky trail, as well as being well situated for visiting the cities of Inverness and Aberdeen and surrounding area. The Stotfield Hotel has recently undergone a refreshing transformation of many of its bedrooms and also the ground floor guest area. However, this historic hotel retains many of its original character and features from 1895, including the fantastic sweeping staircase and period revolving front door. During your stay you can enjoy free access to high speed wireless broadband throughout the hotels public areas, free car parking (limited spaces available, ample on street parking adjacent to the hotel) but most of all comfortable and relaxed surroundings. ... more   less 
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Also Known As:
Stotfield Hotel Lossiemouth, Scotland

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