We phoned this hotel and had a 20 minute conversation with them regarding our requirements for a booking over new year with a small child. They were really friendly and helpful, assuring us they could fulfill our needs and took a deposit for the room. Having been delighted to have planned the final leg of our holiday to Arran we then booked our ferry. A month later we received an email cancelling our booking! On phoning them up they said that firstly they did not let out rooms for one night only during the new year period and secondly that the room they had reserved for us wouldn't fit a travel cot!!!!! - so why did they take our booking and money in the first place!?!!!!! They offered to "help" find somewhere else for us but one week before we were due to be there they said they could not find us anywhere, so we were left hotel-less in Arran with a toddler and no ferry service on New Year's Day to come home- cheers Lamlash Bay hotel!! We had to constantly phone the person we dealt with,Brian, to see how the accommodation hunt was going and he promised us that he was looking but one time when we phoned he had gone on holiday! With very few days left we phoned just about every place on the island and after great stress,hassle and expense, the Auchrannie came to our rescue and provided us somewhere to sleep rather than our car!! If you want to be assured of your holiday booking watch out booking at Lamlash Bay! ( by the way if you don't mind paying a bit more, the Auchrannie really is a fabulous hotel, especially for young kids and well worth the treat! The staff are fantastic and there's lots to do, even in the rain!).
- Official Description (provided by the hotel):
- Small shore front family run 3 star hotel with the best views on the island. ... more less
- Reservation Options:
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- Also Known As:
- Lamlash Bay Hotel Isle Of Arran