This is an area with limited choice but perhaps B&B is safer! This hotel is well located in a village with good parking. Close to Falkland Palace and Parks. So we thought it would be good base. For August high season it is reasonable value for a 3* hotel but we thought it failed our expectations.
The impression as you enter is of a tired house where the owners struggle. As you progress through, you find many different carpets testifying to trying to keep up. passing a housekeeper ironing in the middle of the sitting room upstairs, to discover a small room right by a (very noisy) fire door. No lift.
The room was double glazed as over the road but that made it airless (it was August) and just seemed grimy lacking clean paint and patched. Not to say it was not cleaned properly - it just didn't feel that way. Wire and plugs all over, the smallest TV I have ever seen and no space to put anything down. Towels on the bed as no space in the tiny bathroom, again looking grimy.
On the plus side, excellent free Wifi and a large warm pool.
Food: Diner is not possible on Sunday unless you give up the afternoon for high tea (of pasta etc).Breakfast was a mystery as it looked fine on paper and appearance but both of us found the cooked version lay heavily inside for much of the day. On the second day followed the example of a French lady and just had fruit and yoghurt which was fine.
Avoid being near the fire door outside #4! Unless the squeak is fixed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RONNIE D, Owner at Lomond Hills Hotel, responded to this review
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26 August 2013
Thank you for taking the time to write your review. I am always willing to hear the thoughts of our guests and see how we compare with previous hotels they have visited. Interesting to look at your historical reviews on Tripadvisor. Not one excellent. Too much expected for the price you pay perhaps?
For the information of your review readers and to avoid doubt, our breakfast menu (cooked freshly to order) is as follows: Apologies to readers for the time it may take to read it).
Selection of nine cereals, prunes, grapefruit, freshly cooked porridge.
Fresh fruit basket containing six different fresh fruits
Selection of eight teas and freshly brewed coffee
Fresh morning rolls, croissants baked on the premises, brown and white toast.
Four jams, honey, four marmalades.
Selection of five different yoghurts
Choice of two cooked fish (kippers, poached smoked haddock in milk with poached eggs)
Full Vegetarian Breakfast
Full Scottish Breakfast or your own choice from grilled bacon, pork sausage, potato scone, grilled haggis, grilled black pudding, mushrooms, tomato, beans. Eggs as you want, fried, scrambled, poached.
I cannot work out from the above how you were not satisfied with your breakfast. Check out other reviews posted by delighted guests!
There are indeed different carpets and decor throughout. The hotel dates back to 1733 (a feature loved by many of our return and foreign guests). As the building has expanded, so too has the style of room and corridors. We are not a modern, plastic type purpose built chain hotel but family owned and run.
You are correct in saying we do not serve dinner on a Sunday. We do, however, serve High Tea until 6.45pm (well after the afternoon), which is extremely popular as we are full every week. We do indeed have a pasta dish on the menu, together with two roasts and a choice of 15 other dishes, followed by tea or coffee, toast and preserves, cakes and delicious home made scones....no need to choose pasta if it's not to your liking!!!
We have just had our busiest year since I bought the hotel nine years ago (no sign of the struggle you mention, although many other hotels, bars and restaurants have closed during the recession).
I agree there are visible cables in some rooms. These are required to power all the electrical appliances Visit Scotland insist on to achieve our three star grading. In a 280 year old building with three feet thick stone walls, it is not always easy to raggle cables.
The TV is a standard 18 inch model, popular in most hotels rooms.
Granted (again mainly due to the age and character of the hotel), we do not have a lift. I know this does not normally cause a problem as the bedrooms are on the first floor. Reception staff always offer to help with luggage on check in.
Further, I was interested to learn that you found the hotel grimy.....very out of keeping with the huge majority of reviews, many of which compliment us on the extremely high standard of cleanliness.
It is also our standard practice to place towels on the beds for ease of use and high visibility, regardless of the size of the room.
Room 4 is fully equipped (as per requirements of Visit Scotland) with a double wardrobe, a three drawer chest / desk, two bedside cabinets with drawers and a table. Ample storage I would have thought for a two night stay?
Our staff are just fantastic and appreciated by all who stay with us.
Again, thanks for your review and I will act on the points you raised therein that are valid. The squeaky fire door outside the room has been oiled. I apologise for the disturbance caused.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.