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“What a shame” 2 of 5 stars
Review of The Black Bear Hotel

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The Black Bear Hotel
3.0 of 5 Small Hotel   |   14 South Street, Wareham BH20 4LT, England   |  
Hotel amenities
Ranked #14 of 20 Wareham B&B and Inns
West Sussex
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“What a shame”
2 of 5 stars Reviewed May 28, 2012

This is the second time we have stayed here but couldnt believe it could be as awful the second time BUT it was!! A late booking both times so no other option but to stay here again! We asked for the room we had had before (11) and were told that the shower had now been mended! It did not stay on the wall last time we were there. On arrival in room 11 we found there were no towels, the sheets had not been changed, no loo paper, no cups, coffee and tea not replenished and someone's clothes on the chair in the bathroom!! We were changed to room 16 which was made up - apparently chamber maid had made up wrong room. Staff were friendly. Napkins on table at breakfast on first day were refolded previously used napkins grease and all. Very busy on Sunday at breakfast so waited ages and then had to eat it whilst the floor was mopped with disinfectant. The landlady was very surprised when I said something and glared at me every time she saw me until we left.The Black Bear needs a good clean - look behind your bathroom doors. Move all the dirty washing waiting to be taken from the landing. This could be an amazing place but needs some care and cleaning if not redecorating. Do not stay until this has been done!

Room Tip: Room 16 is over the bar where they have music/ entertainment so dont expect an early night sleep
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  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 23, 2012

On arrival our room hadn't be made up (not their fault we were early and were only dropping our stuff off) but this did give us a chance to see the p*ss stained mattress. Very nice. The room generally looked like a squat. I'm not a particularly fussy person but this place is beyond reproach. I know this sounds harsh and to be fair when the room had been made up (we tried to book elsewhere but everywhere else in the area was booked up with weddings) the towels, sheets etc. were clean . Banging rock music at 12:30am didn't help its cause.

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 22, 2012

this was one of the worst places I've stayed at. On entering it was dark smelly and just horrible, there is no reception just a bench at the bottom to the stairs. which has the bar opposite. Upstairs to the room there was a ladder and a number of irioning boards outside the door, they never got moved. The curtains were closed and the lights that worked were on. Why because thepaint on the windows frames was all peeling. The en-suite door wound not close, three lights did not work. and old "sofa" with a throw over was in front of the window. Food no way would I eat there....I stayed else where for only 5 pound more and the contrast was huge.

Room Tip: be careful when you book on line.....
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  • Stayed May 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 20, 2012

The sheets and towels were clean. The staff were friendly and helpful. And someone has made an effort with the rooms in an English guesthouse way. The problem is that the place is ancient and run down and shabby and things are broken and it smells odd.
I was there for one night, booked at late notice. Live rock music and locals in the bar. Fine for me but I would never take the wife and kids, or stay again until there is serious money spent on the place.

Room Tip: They have live music in the front bar. If you have to stay ask for the back.
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  • Stayed May 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lustleigh, United Kingdom
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 16, 2012

I stayed here as part of an overnight stop for work, and this hotel was chosen in large part because it was very competitively priced, which of course sets expectations that i'm not going to receive top quality luxury for that money, but that's fine - it's value that counts.

The hotel itself is very traditional from the outside, in a nice old building. They have tried to keep the traditional look inside too, although by traditional here, I mean a bit old fashioned - circa late 70s. That's not a bad thing in itself, and in the bedrooms they have made a fair amount of effort in trying to put modern touches on to a tired 70s or 80s bedroom fit out (so new paintings, linen, throws etc.). For the money paid, i'm happy enough with that, so reasonable on that score.

What I wasn't so happy about was some missing basics, like no hook or rail in the tiny shower room, which makes it difficult to put a towel rail anywhere, and nowhere to put the soap (which was back out on the bed when I finally found it. Add to that some inconveniences like only having about 3 sheets of toilet paper and no spare roll, it's just a bit frustrating.

The food in the restaurant was good quality and large portions, albeit that the menu is dated to match the decor. Try the fresh fish, it was excellent (and never goes out of fashion!) Didn't get to try breakfast as they didn't serve it until 0830 onwards, which meant that we had to leave before it was available.

The bar had a rather good live rock covers band in the evening, and we were happily enjoying it, but it was still very clear and loud in the rooms. Not a problem for us, but might be worth checking before you book.

All round, perfectly acceptable given the price, but a little bit of attention to detail would help hugely!

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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North Wales
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2012

A lovely atmosphere , nice friendly people, Great sleep and brekfast.Old and interesting building with great beer at bar as well,

We hope to stay there again soon.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
1 review
4 of 5 stars Reviewed March 18, 2012

Mum and myself were spending a few days in Dorset, were told Wareham was a "lovely friendly" town. We felt hungry and looked through the window of the "Black Bear" it looked as if everyone was enjoying themselves and the barman was chatting with people. As we walked in we were greeted by the very friendly barman, he asked us if we were enjoying our trip and told us about the food they had on offer, some people sitting at a table said that the food was great and reasonably priced. We ordered some food and the barman told us all about the area, he was very knowledgeable, and seemed generally honest and helpful, the food was delicious and good portion sized. We would definitely visit again, we have told our friends of our experience. The owners of the Black Bear should be proud of their establishment and friendly helpful staff especially the barman that chatted and served us, and I understand from a local in the bar that he had only started that Tuesday.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Black Bear Hotel

Address: 14 South Street, Wareham BH20 4LT, England
Location: United Kingdom > England > Dorset > Wareham
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #14 of 20 B&Bs / Inns in Wareham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Black Bear Hotel 3*
Official Description (provided by the hotel):
The Black Bear Hotel is a family friendly grade 2 listed period coaching inn, with 14 en-suite rooms, bar restaurant, pool table, beer garden and a function room that can be used for any occasion, business or leisure. We have a varied home cooked menu including daily specials and child options, featuring locally sourced produce. We serve local and regional real ales and selection of wines well behaved dogs are welcome. We have live music most weekends. We as a family took over the Bear on the 8th October 2012 and have been busy refurbishing the rooms and generally giving the old place a facelift, but not losing its character in the process. So the new management team, Lyn, Allan, Beccie, Podge and Maz would like you to welcome you if you choose to come and stay with us. There are several beautiful beaches and interesting sights close by. Wareham is an old market town enclosed by the famous walls and hold many historical features. The boat trips from the quayside to Poole are very popular. We are also central to Dorchester, Poole, Weymouth, Swanage and Corfe Castle, to name but a few. ... more   less 
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Also Known As:
Black Bear Hotel
The Black Bear Hotel Wareham, Dorset

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