Made a trip out to Harrys Bar today with my daughter for lunch. We always go here once or twice in the summer, and have done so for many years, but today will be our last visit.
The waitress who took our order without writing it down,couldn't have looked less interested if she had tried.
After 25 minutes, we still had not received the drinks we ordered, and had to summon another member of staff to re order them whilst the waitress who served us stood fanning herself at the bar. Drinks arrived with an apology which was accepted,
Twenty minutes later and still waiting for our food, another member of staff came over to apologise for the delay and offered us a free tea or coffee after our meal and no charge for our drinks, which we accepted, Apparently our waitress 'Jen had forgotten it, but it was just on its way'
Seriously? A waitress who forgets food and drinks? What else is she there for? its not rocket science. The 'charming' Jen however didn't have the decency to come over and apologise herself, but left it to another older member of staff who I presume was the person in charge.
The food which was 'on its way' however still didn't arrive, and after a further 15 min, we left.
A sheepish apology was offered as we left, not by Jen, who just ignored us and looked at us like it was our fault! I quietly suggested to the person I thought was 'in charge', that she probably needed to sort some of staff out, to which she suggested I was being rude!!
And therein lies the problem, poor service and bad attitude with no one taking the lead and ensuring staff are up to scratch.
I cant comment on the food, as we never had any, but know that after many years of eating at Harrys Bar, following this episode I wont be going again,
To anyone that does go however, I would suggest that you make sure your waitress writes down your order otherwise you may never eat! Still cant get over that we came across a waitress in a restaurant that forgets to order food and drinks...... about as much use as a chocolate teapot!!!
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