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“Great weekend” 4 of 5 stars
Review of The Heights Hotel

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The Heights Hotel
3.0 of 5 Hotel   |   Yeates Road, DT5 2EN, England   |  
Hotel amenities
Surrey
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Great weekend”
4 of 5 stars Reviewed October 18, 2010

Just come back from a weekend at The Heights, to celebrate our Silver Wedding Anniversary. We had a great time and there were many positives as follows -
Huge room and massive, incredibly comfortable bed
Completely silent night - unheard of in most hotels
ALL staff were extremely polite and helpful - excellent service
Breathtaking views from the bar and restaurant
Very tasty food and relaxing bar
Many wonderful walks right on the hotel doorstep
However, nothing is perfect and I must just mention the following -
Our room was incredibly dark (massive wall was dark brown!) and had terrible lighting - we were unable to read in bed due to the tiny lamps with low voltage. The hotel had one spare lamp but to be honest, that was no better. If only the massive wall had been white to reflect the light!
The other thing was the hideous tyre place opposite which is such an eye-sore it's unbelievable.
However, all in all, we had a wonderful weekend, walked the coastal path and were blessed with the weather. We would definitely return.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 6, 2010

We arrived in Portland in the pouring rain so probably not the best time to come.

The hotel is ok, not bad for a three star. I didn't really like the room, it was dingy, small, smelt funny and the furniture was old fashioned and tired. The beds was rock hard, and generally there wasnt a nice feel in the room. The TV was a flat screen and good though!

The staff were super. The radiator in our room didnt work and we complained about it, and the Manager came to see us straight away with a portable heater, he was friendly and chatty also.

We didnt book in advance, just turned up and I thought it was an extortionate cost for what it was - £130 for a twin with breakfast. I suppose they are raking their prices up for the Olympics.

What makes this hotel is the resaturant. The views from it are stunning and we will be returning again for this. When we were there the weather was truly terrible so we couldnt see much. However, the restaurant had a lovely feel to it and the food was great also - if a tad pricey! The staff was brilliant too.

Overall, we had a good time, the rooms could just do with updating a bit.

  • Stayed September 2010
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2010

I stayed at the hotel for a weekend away with my girlfriend and we were both very happy.

We had dinner in the restaurant one night and went to the town once, the hotel staff were helpful, rooms clean and overall good value for money

I was very happy with my staff and would definitely come back

Simon

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 19, 2010

The Heights can be described as a reasonably good three star hotel that has a enviable location. The hotel has used the great view from the restaurant as a pretext to charge four star prices.
We were expecting some four star service and food for the £190 a night we paid for our stay (inclusive of dinner), but were disappointed. Do not go inclusive as the food is pretty average and inclusive guests have a very limited choice from the a la carte menu. If you want any of the excluded items, including steaks you have to pay a hefty supplement of up to £8.
On a positve note the room we stayed in had a very nice,refurbished bathroom and a massive double bed. However, the view out of the window was not of Chesil Beach but was the concrete wall of an industrial building.
The hotel has a spa and outdoor pool. There is no indoor pool.
All the staff were friendly and very helpful with the exception of the man on reception, who was not very welcoming, he may have had a bad day!

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 14, 2010

Beautiful hotel, very friendly staff. Views to die for. Room was small but with kingsize comfortable bed, looked out on to pool. Food was good, and staff accomodating when asked for something from the lunch menu in the evening. It seemed that nothing was too much trouble. Only problem was we only booked for 3 nights, would have loved to stay longer. Will definately return.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at The Heights Hotel, responded to this review, September 28, 2010
At The Heights it really matters to us that your enjoy your stay with us. We endeavour to offer our guests the best value quality stay. Our team will be delighted to receive your feedback they are committed to ensuring our guests receive first class service from arrival at our hotel. Thank you for taking the time to review your stay your comments are very much appreciated. We look forward to welcoming you back in the future.
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Bristol UK
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 14, 2010

We booked in because my brother and sister-in-law had stayed before and said how nice the hotel was. Indeed, we went back with the same brother and sister in law and they could not believe the difference! Our other brother and sister in law also stayed (we were all going to a wedding)

We were in rooms 5, 9 & 10 and they were terrible. As soon as you enter this part of the hotel (the old part) it smells of damp in the hallways. The décor is drab and does not add to the experience. The rooms are very small and the bathroom smells of damp. The flushes do not work properly and one of our party was forced to going elsewhere in the hotel when it was a more substantial visit to the toilet (if you see what I mean!), to avoid embarrassment with his own wife. Another in our party also the bathroom door hanging off.

However, the worst part of all was having to sleep on damp bed sheets. They did dry overnight as we slept in them (body heat, I presume) but it wasn’t a pleasant experience. We put this down to the misty weather and the fact that the window was open when we arrived. I did not believe they would be damp again for the second night as we kept the window shut but the second night the damp was worse. Later that day I found the absolutely dripping, wide open air vent hidden behind the desk in the room. Words cannot describe how unpleasant sleeping on damp sheets is!

The standard of cleanliness was not brilliant in the room with my brother in law finding lots of cobwebs between the desk and the wall and the bathrooms had quite a bit of mould because of all the damp.

It is very clear to me that these rooms are not fit for purpose and need to be seriously refurbished before being let again.

I complained to the duty manager after the first night and she immediately offered me a discount from £115 to £90. She mentioned that she was struggling to find other rooms for us and, as we would be spending all day and evening out (and my wife had already spread her stuff everywhere), I agreed to accept the discount and stay where we were (I wish I hadn’t). She gave in suspiciously quickly; I am sure that the Portland Heights management are fully aware of the serious inadequacies of these rooms.

Elsewhere the hotel was excellent. Great facilities – loved the pool. The staff were great - friendly and helpful. The bar was a little expensive but that is to be expected for a hotel and the breakfast was plentiful and tasty.

Would I go back? Maybe but I would insist on having a proper room in the new part and refuse any room in the old block until they are fit for occupation.

I complained on checkout again and said that I still felt that £90 for those rooms was not justifiable. Amazingly, they did try to argue the point and tried to make me feel like a chancer just trying to get some money back. I will happily pay good money for a good hotel (and do quite regularly) but I genuinely object to paying for something I have not had and our rooms were definitely not worth what we paid for them.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at The Heights Hotel, responded to this review, September 28, 2010
Management response
Our apologies if your stay was uncomfortable. The weather was foggy and the sea mist does cling to the top of the Island on occasion, this can make the rooms feel damp, plus with the drop in temperature and no heating on in the building this magnified your concerns. However, since your comments we have fully checked the block and rectified any deficiencies. The block you refer to is the original building of the hotel, and the only block offering sea glimpses which in the case of room 4 & 5 are truly magnificent. The decor is nautical and perhaps the navy and cream colour scheme was not to your liking, but we do have guests regularly re book these rooms due to their location and cosy feel. Thank you for taking the time to comment, we appreciate your feedback and hope you will return to the Heights.
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Travelers are raving about these Isle of Portland hotels

London
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 11, 2010

The Heights only survives by virtue of being one of the few hotels in Portland (Dorset) and of having spectacular views. In any other location it would have gone out of business years ago. If you really MUST stay there then insist on your room having a view (get it in writing) eat elsewhere (Weymouth) and try not to engage in any meaningful conversations with the indifferent staff. Nobody is rude, but you are left with a distinct impression that you are a nuisance and interfering with their private conversations with each other. The best option is to avoid the hotel altogether, stay in Weymouth and drive to Portland for the day!

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Heights Hotel

Address: Yeates Road, DT5 2EN, England
Location: United Kingdom > England > Dorset > Isle of Portland
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Isle of Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Heights Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Set on the summit of the Isle of Portland with panoramic sea and coastal views from our Bar, Bistro and Coffee shop over Chesil Beach, the World Heritage coast and the 2012 Olympic sailing venue of Portland Harbour and Lyme Bay. On-site Gym, meeting rooms and business services. Special interest breaks, birdwatching, flora & fauna etc. Ample free parking. ... more   less 
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Also Known As:
Heights Hotel Isle Of Portland
The Heights Hotel Isle Of Portland, Dorset

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