Well what can I say.... I have stayed in some seriously bad hotels and believe this has to be one of the worst. The hotel was bought for me as a present for my birthday, and I was so excited. The idea of a suite with a Jacuzzi bath, who wouldn’t be excited. Like I said the hotel was booked for me as a present for my birthday and the person who bought it paid £190 for the Simcoe Suite at a B&B rate. I called the following day to upgrade to DB&B which was no problem at all, this equated to £240.00.
Arriving at the hotel we were pleased to see how beautiful the exterior was and to see how untouched the surroundings were. Walking in to reception, things changed.... a huge sweaty man lingering behind the reception we got a “sign the register” grunted at us. He then took us what felt like 5 miles to our room, up and down stairs, finally getting to our room I can only describe as TERRIBLE. This room was the Simcoe suite, it stunk of deep fat fryers, the bed was a small double, the Jacuzzi bath which I was looking so forward to was a 1970’s corner tub which I probably wouldn’t be able to get my small toe in!! We went down to reception where we asked to have a room with a larger bed, “nope, everyone’s checked in” ... right OK can we at least see another room. Well.... the next room was horrendous, I burst in to tears and just wanted to go home, I demanded to my boyfriend we left as we have a nice house and bedroom at home. After seeing me cry the rather large sweaty man explained in fact he did have a room with a larger bed in and would we like to have a look.... of course we did, but wasn’t it funny, earlier there were no rooms with larger beds!!
This room was much nicer with a huge bed, so of course we took it...(room 8) No-one or nothing was ruining my birthday treat. The bed was comfy and there was a huge deep bath, but no signs of tea and coffee making facilities.
We took a look around, the lounge areas smelt, the grounds were tired and in need of some serious TLC. We spent the rest of the afternoon in our room, until dinner.
Dinner was, how can I explain it.... a bit dull. I had mushrooms stuffed with stilton for starter which was OK, Scallops with hollandaise sauce, which had curdled and looked more like cheese, chicken in White wine sauce with left over roast potatoes from Lunch time, for pudding a chocolate mousse which looked like it had been out for a few days, we took deserts to our room and that’s where they stayed. My partner had grilled fish for starter which was exactly as it says, scallops with again curdled sauce, for main a steak which was cooked nicely but the sauce drowned it, for pudding a trifle which came away from the glass it was so old!! We both had a drink with our meal and that was the only one, we were not asked if we wanted another throughout our meal, even though there seemed to be 4 people working in the restaurant and only 3 or 4 tables while we were eating.
What a disappointing day for my birthday!!!
Lying upstairs I wondered how much this room we were in would cost DB&B for the night, so I called pretending to be a guest wanting to book a room, the gentleman tells me £180 DB&B for this room (room 8) a huge difference of £60.00. We were in bed asleep by 9:30pm!!
Next morning we decided not to even attempt breakfast, so checking out was the only thing on my mind. Getting to reception the gentleman puts a bill in front of me for £57, wow I said can you please explain this?! “ yeah, you booked the Simcoe suite B&B for one night which was paid for, then you rang and upgraded to DB&B” I explained yes this is what happened but the Simcoe Suite was completely unacceptable, and we moved to room 8, I then get told “well there’s only a £5 difference between the Simcoe Suite and room 8” I told him that was funny as last night I called and checked the price and the gentleman I spoke to told me it was £180 DB&B a difference of £60 not £5, he rudely snatched the bill and said “fine I will waver that” no apology no nothing. I was fuming (as you can imagine) First to be told, no rooms with bigger beds, then to be ripped off.... I don’t think so!!!!
This hotel is a shambles, rude, dirty, disgusting staffs that lies and try to trick you.
I will NEVER stay here again, you ruined my birthday and my special present. This hotel is a complete rip off, I wouldn’t let my dog sleep in this hotel!!!!
This will be going to the complaints department of the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.