We visited this pub whilst on a family holiday in August 2011. We were camping at at local site and this was the closest pub. There were 10 adults and 3 children in our group.
When we initailly entered the pub we sat in the Bar area and moved some tables into a line so that we coud all sit together. We would have asked someone behind the bar however there was nobody to be seen. Initailly impressions were ok, staff were friendly and helpful. Pub was run slightly run down but ok and the beer was refreshing after a day on the beach. In total there were 3 families so we all ordered seperately. When ordering my meal a customer walked out and said to the lady serving me that "it was the worst meal he had ever tasted and that the chef did not even know how to cook vegetables" He was sarcastically thanked and left. The barman then slagged him off for not knowing what he was talking about. The signs were not good.
We ordered two scampi and chips for the two of us, one sausages and mash and one burger for our kids. (the menu is a standard pub one, dont expect anything to special).
On the wall was a sign saying "we dont serve fast food, we just serve good food as fast as we can". There was also a sign on the wall indicating how long the food would be. 1 hour wait...this must be good.
When the food arrived, we got our scampi, and mash but another kids scampi. Not a burger. Our daughter did not like scampi so we said that we did not order it. I was infomed by the bar lady / now waiteress that it is what I ordered. I sent it back. She re appeared and said that if we wanted a burger we were going to have to pay for it as well as the scampi. I expalined that I had not ordered a scampi so why shoudl i have to pay for another? A heated discussion then occured during which she said "your making me very angry mate"! Well what do you do. you have a 7 year old hungry daughter who has not got any food so I had to order and pay for another meal.
When returning to the bar she was heard to tell he other kid behind it what had just happened and he call me a "Nob Head".
In all the kids meal only cost £3.50. as a group we spent over £150 on the meal and I would expect a pub to look at the bigger picture and get the meal that we want without creating a problem. I was extremely disapointed.
Lastly when I got the bill I asked to check it, I was informed by the kid behind the bar that it was right and that he had been doing this job since he was 14 but i could check it if i wanted.. Guess what it was wrong!
DO NOT GO TO THIS PUB - WHY??
1) The food is expensive and certainly not good.
2) The staff are dreadful, unprofessional and seriously need training in customer service
3) There is a large boxer dog behind the bar that jumps up by the taps. Not the most hygienic thing I have ever seen but thats a matter for the inspectors when they next visit.
4) There are other take away options and pubs in the village that are better.
5) If you complain then it will just fall on deaf ears and you will be called names under their breath.
- Also Known As:
- Smugglers Rest Mortehoe, Devon