This was our third year returning to this site, we had originally booked for a prestige caravan but got an offer to upgrade to a platinum one, so we did and it was lovely with the veranda on and everything but it was spoiled by the people next to us, who were how can I say not pleasant, they had 4 adults and 3 children, during the day when they were there they locked the kids out on the veranda and on a night they sat out drinking and smoking, they were even smoking inside the caravan, it was a privately owned one (it said so in the window) so I wandered if they owned it but they did not as when the people came to clean it you could see they were not impressed, they had left everything inside, all the rubbish, food, dirty dishes etc, (this is why I would not hire one out if I owned it because someone will always spoil it for you.
Anyway besides being kept awake on a night you were then rudely woken up buy someone blowing leaves out of the carpark at 7am, I mean come on 7am!!!!!! do the laws of noise disturbance before a certain time not apply in caravan parks.
The amusements were kept clean and the machines were kept well stocked.
The swimming pool is a great size and has plenty to do in there, the changing rooms are great with family rooms designed for people with babies and disabled changing areas but the toilets were a disgrace, soap dispencers did not work, had dryers did not work, toilet seats falling off, floor swimming in water, you would think they would keep all areas as dry as possible but they do not ( not as much as I would deem acceptable). The showers stay on for 3 seconds and are far too hot for kids and babies and 3 of them did not work at all, the pool was very dirty in places with what I could only say was sand?? The scum marks around the pool were horrible and one of the filters near the big winding slide had bottles in it and other stuff?? Where did that come from???
I complained about the state of it all and was given a shrug!!!! Very Disappointing!!!!
We were on the beech on a nice hot day and I was playing with my son and his football and had 5 horses gallop past us, they did not seem to care for people on the beech and even did not care when the horses S**T on the beech and just left it!!!! I am guessing some were not pleased as one dog tried to eat it and another walked past us and had obviously rolled in it, not what you want on a beech you expect to be kept free of it.
The mini golf there is a disgrace, it was filthy and not been kept at all and they still charged full price, I guess you are paying extra for the rubbish, mud and lack of flags at tis time of the year.
I think that this park has seriously dropped it's standards this year and although I do like it here it is the first year I have not re booked to go back next year, which is a shame as we do like it there but I can not see the point of paying for half standards and end of season attitudes.
And there is no free wifi anymore, you get a 15min free session everyday otherwise you have to pay for it, also now they are hiring heaters for the caravans, another way to make money but you do not see anything for your money do you but dropped standards.
We had once looked into buying a caravan on this site but not anymore.
- Also Known As:
- Haven Devon Cliffs Holiday Park Hotel Exmouth
- Haven Devon Cliffs Holiday Park Hotel
- Devon Cliffs Holiday Park Exmouth