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“Very poor, pedantic, misleading service.” 1 of 5 stars
Review of The Clipper

The Clipper
33-34 The Strand, Exmouth EX8 1AQ, England
01395 279879
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Ranked #84 of 111 Restaurants in Exmouth
Cuisines: British
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Exmouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Very poor, pedantic, misleading service.”
1 of 5 stars Reviewed December 1, 2012

Visited during the wonderful 'Exmouth Christmas Cracker.' Visitng the Clipper couldn't spoilt the evening but what a disappointment. Some years ago was reliable for standard fayre at reasonable expense. This is now not the case, the poor value for money I shall leave for other reviewers whilst I concentrate on the appalling customer service. The problems;

1. Went to the designated 'Family area.' The only table available was filthy. The whole area was tatty and felt dirty so we moved to the front of the pub, which appeared a little cleaner but can be described at best as 'tired.'

2. We ordered a large round. The wine measure was short of the small 175 ml in the wine list by some distance. When pointed out to the barman he told us that a small measure was 125 ml. When we pointed out that the was no 125 ml on the wine list he topped up to the 175 ml 'free or charge. Can't see how it was free as we had ordered and paid for 175 ml. Very poor service, why lie?

3. Our children ordered a portion of chips from the bar. The chips were delivered quickly by a waitress who would not put the bowl down as we had children with us. The same children who had just ordered the chips and given the table number. She asked our whole group to move to the filthy area at the back of the building. The waitress stated that this was due to police regulations but had no further understanding or explanation to offer. I do wonder if this is really the case as we have on many occasions sat in this area with our children as have many others. We didn't persist and our children ate at the back of the pub whilst we monitored them.

We will never be going there again. There is clearly a lack of staff training, monitoring or accountability. The problems essentially arise from poor management or even worse poor management attitude towards their customers.

I would advise anyone considering a trip to the Clipper to look more broadly, there are a host of pubs, bars and restaurants where you will find much better customer service combined with better value for money.

Avoid at all costs.

  • Visited December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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84 reviews from our community

Visitor rating
    14
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    24
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
“Service is what u expect but the food I wouldn't serve to my dog!”
1 of 5 stars Reviewed November 11, 2012 via mobile

Would not recommend this place even at a last resort. Payed £6.99 for roast that came out on a kids plate, everything dry including the microwaved veg. The service is what you would expect from a place like this, average at best! Final thought was get out a.s.a.p just aweful

    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Nice pub with great atmosphere.”
4 of 5 stars Reviewed November 5, 2012

Very nice pub with good seating and good atmosphere. Had a great cocktail then went back the next morning for a good breakfast.

Visited November 2012
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Lincoln, United Kingdom
Contributor
14 reviews 14 reviews
7 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Bargain night out”
3 of 5 stars Reviewed September 23, 2012

A very cheap night out sharing a bottle of wine. No trouble, friendly staff. But please sort out the toilets. Especially the stain on the ceiling above the seating area.

Visited September 2012
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exmouth devon
Senior Contributor
36 reviews 36 reviews
17 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Improvement on last visit”
3 of 5 stars Reviewed August 29, 2012

The Clipper do seemto be trying harder, it was fairly quiet when we went in and we did get good service
Fair play to our bar man who freely admited he had only started an hour before and was still learning, he was very polite
Food was as you would expect from a chain pub but good value, childrens meals was also good value and nice to see items on offer that are not just chips and beans!
Only downside is the steps upto the family area which can be difficult with a buggy

Visited August 2012
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