I recently made a booking over the phone and was very disappointed by the poor customer service - Richard was far from the convivial and welcoming host one would expect from a higher range B&B. Furthermore, during the middle of our phone conversation, he answered another call from another customer which I thought considerably discourteous. I was left fuming and after some 24 hours of reflection, I decided I did not wish to depart with my £140 for a man who could barely summon up the interpersonal skills one would expect from someone in the hospitality trade. I've booked through many places recommended by Alistair Sawday but on this occasion, my experience on the phone left me unimpressed. They also charged me a £20 administration fee despite being within the 2 week cancellation period which also left me reeling.
- Official Description (provided by the hotel):
- Eccentric, quirky, unique, relaxed, different – Fingals is all of these and much, much more! A handsome Grade 2 listed Devon farmhouse which is mentioned in the Doomesday Book, Fingals has been family owned and run by Richard Johnston for the past 30 years. Richard has lovingly transformed the farmhouse into a luxurious country house hotel nestling in a tranquil Devon valley set back from the River Dart. As soon as you step through the front door you experience the warmth, relaxation and comfort which seems to hug you as you arrive! It is a home away from home. ... more less
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- Also Known As:
- Fingals Hotel Dittisham, Devon