We booked a room and was told, by the new owners, that we could stay as long as we understood that there was some cosmetic work still to be carried out. We didn't mind as we were happy to of found accommodation last minute on a bank holiday (and half term). We were pretty desperate and relieved that they were also dog friendly.
12 hours later...upon waking up this morning we have since been told the room is uninhabitable and that we can no longer stay. I appreciate if this is the case but I would have much preferred they told us the truth the night before. I am now left with trying to sort out accommodation with just a couple of hours spare - had I known the room was unavailable I could have sorted this out last night and any potential rooms at other establishments may now be taken due to the delay in us booking a room.
Any hotel/restaurant should always be honest in that situation as even though i'm sure they thought they were being helpful it's actually just created a much more stressful situation for us.
I wish the new owners luck with this establishment but would recommend they to go on a hospitality course to understand how to deal better with potential negative situations.
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- Also Known As:
- Abbey Hotel Buckfastleigh
- Abbey Inn Buckfastleigh, Devon