Our chalet was a bronze chalet so we didn't have high expectations! so to come home disappointed gives some indication how bad our stay was! Admitted the weather was also against us but for it to be warmer outside than in was a little shock to the system,
Our chalet had one wall heater in the lounge/kitchen but with the wind coming through the front door and windows was pointless. The bedrooms had wall heaters but with no insulation in the chalet was again pointless. The bathroom had no heating at all...Although clean the chalet was dated and tired looking and felt damp, the wall paper coming away in the corners reflected this.
On the one day i felt brave enough to use the shower as it was so cold the fuses blew, no hot water,no heating, no lights, not a great situation to be in when in is minus temperature outside! Having spoken to other holiday makers i heard them tell similar stories so this wasn't a one off as we thought but a genuine problem on the site.
The club house was even colder than the chalet if that is possible but at least they realised or responded to complaint and bought in heaters for the remainder of the week. The entertainment was poor and aimed at getting you to spend money, the toys lined up at children's eye level doesn't help when your on a budget holiday either.The entertainment reps were more interested in each other than the customers!
The onsite shop was poorly stocked, although the staff were friendly and helpful, we were advised that it was considered to be out of season, but if i can book a holiday then the holiday season has started! and the shop and site should reflect this.
On our first night we noticed a large amount of broken glass on the walkway from chalets to clubhouse, i reported this out of concern and not to be a moaning customer as there are children and pets on the site, i'm sad to say the glass was still there when we left 5 days later.
On one of the evenings we decided to order a take away from the on site restaurant to be told it was closed, one hour before it was advertised as closing, apparently out of season!
We decided to spend some time in the bar away from the poor entertainment, we decided to have a game of darts only to be told there was no dart board, yet the pool table was up and running - but you had to pay, the arcade was up and running- but you had to pay, but a game of darts which was free - no dart board.
We as a family feel very disappointed, we work hard and although a budget holiday was our holiday non the less but we would of been better off staying at home.
- Official Description (provided by the hotel):
- With the picturesque harbour town of Brixham within walking distance, and breathtaking scenery enjoyed from the Country Park & Nature Reserve of Berry Head just next door, you won’t have to go far to take in the best of the area. There are lots of themed attractions in the area and we won’t get upset if you leave us for the day. It’s your holiday – you enjoy it! ... more less
- Also Known As:
- Landscove Holiday Park Hotel Brixham
- Landscove Holiday Park Brixham, Devon