As residents of a neighbouring island, we stayed at the hotel several times last March when we needed to stay in Guernsey.
From the first moment we set foot in the hotel, we were made very welcome by the friendly male receptionist. This set the standard for each successive stay. The staff are all extremely friendly and welcoming in all areas of the hotel, from the General Manager down. There is a very relaxed feel to the hotel, which immediately makes you feel at home.
We were toing-and-froing through the week, so had a few different rooms. Each was spotlessly clean, very warm, with amazingly comfortable beds.
Breakfast was good every day, in a comfortable restaurant, with attentive staff. On one evening we had dinner in the grill room, which again was very welcoming, with friendly staff and lovely food.
The pool and health suite are the highlight of this hotel. Even in March, the area was toasty warm, and the Jacuzzi was wonderful. During our stay, the islands were hit by a blizzard, which we got caught in. On our frosty return to the hotel, we warmed up in the Jacuzzi. It was heavenly to sit in the warm bubbles and look out at the snow in the little garden.
We were unable to get home until the bad weather subsided, and the hotel staff couldn't have been nicer or more helpful for the extra couple of days we needed to stay. Our young daughter was even able to get her schoolwork by email and work at the computer in the cosy lounge.
As other reviewers have pointed out, the hotel is indeed up a very steep hill, which isn't fun to walk up, but once there, you have the quiet roads and pretty views while still being minutes from town.
I recommend this hotel to everyone and will definitely stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write such a wonderful review on Tripadvisor. It was a pleasure to read that the three of you had a most enjoyable short break during March and the bedrooms you stayed in were all up to your comfort. I am glad that you found the hotel grounds and location with the pretty views ideal and you truly enjoyed the facilities that our Health Suite could offer. It is always rewarding to receive positive feedback on our service too and I believe that is always those little things that add up to make huge differences in your stay, and we strive to help you feel as though it is your `home away from home`.
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I have passed on your kind comments to the team, and would like thank you once again for your wonderful review and recommendation and we look forward to welcoming you back to BEST WESTERN Hotel de Havelet in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.