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“Good location, great staff & rooms” 4 of 5 stars
Review of Les Rocquettes

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Les Rocquettes
3.0 of 5 Hotel   |   Les Gravees, St Peter Port   |  
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Hotel amenities
Ranked #6 of 19 Hotels in St Peter Port
Certificate of Excellence 2014
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good location, great staff & rooms”
4 of 5 stars Reviewed January 28, 2011

The staff at the hotel are very friendly and helpful from the front desk to the restaurant.

I got a newly refurbished room which was spacious, clean and well furnished and I have no complaints at all. The rate was what you would expect, not exceptional but not over priced either.

My family love the Channel Islands and being sent here on business was a real bonus for me as I could visit restaurants and bars that I don't visit with the family. I had some great meals in Guernsey as they have some unique restaurants which match or exceed the ones on offer in Jersey. The hotel food was also good and the breakfast buffet ample.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    120
    66
    24
    4
    0
See reviews for
33
78
17
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Southampton, England
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 28, 2010

Everything about this hotel was a pleasure - the staff, the rooms, the health suite, the food. We had opted for half board and found the menu choices to be excellent. In another town this would be a four star hotel - not sure why it only gets three. The hotel has a courtesy bus service to take you down the hill to town and back, if the times suit you. Our only disappointment was that we had booked two days but would happily have stayed longer.

  • Stayed September 2010, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Limousin
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 25, 2010

Having stayed at this hotel in February in a Superior room, I booked again for April (in a stahdard room) as I could not get into my main choice hotel (De Havelet). I now regret it. The Reception staff were nice. The room was in great need of redecoration, the dressing table top was stained, the bathroom had no mixer tap on the shower so it took an age to get the temperature right (what a waste of time and water). The soap dish on the bath fell off due to rust (see picture). The towel rail wiring was I think illegal! (see pictures) It was almost bare at the wall and on the towel rail it was taped with black tape. The last time I was here the food was quite good but this time the "hot" food at breakfast was almost cold, the fish I ordered from the kitchen on the 2nd day was late despite many reminders and no interest from staff. The staff seemed to not communicate - not a team. We decided not to eat here for other meals this time. The hotel advertises as a walk from the city centre, but it is a 15 minute walk downhill on a very busy road (car fumes) and too steep to walk back unless you are very fit, so we had to bus (admittedly only 60p per ride). My last stay in Guernsey in March was at their sister hotel (Best Western DeHavelet) which was far far superior and not in the same league. I assume this hotel can't meet the standards required by Best Western. I would not stay at this hotel again - it would be the DeHavelet or nothing. Don't go there! To top it, the swimming pool was out of action. The wi-fi was quite good though.

  • Stayed April 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Birmingham, United Kingdom
Top Contributor
141 reviews 141 reviews
106 hotel reviews
Reviews in 88 cities Reviews in 88 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed March 26, 2010

Rocquettes is a strange mixture of good and bad. My first impression at reception was friendly and efficient and I was still positive on entering my room which was light and airy.
But then I took a look at the desk which was badly stained with rings from where mugs/glasses had been placed. The surface looked dirty but I expect it was a cheap laminate which was not wearing too well. Only one power socket which had to service the kettle as well as my own electronics – most people travel with equipment which needs charging so I think any hotel needs to provide at least one socket in addition to anything that’s required for room equipment such as tv and kettle. The bedside table appeared to suffer from the same problem as the desk. The tv was minute with a basic range of channels. There was an adequate wardrobe. The small room safe required you to supply a padlock. Beds are “sheets and blankets” – I fail to understand why hotels don’t invest in duvets. And the sheets had not been cleaned too well!
The bathroom was huge but very dated and the tiling around the bath very cracked. The shower had little water pressure and as it wasn’t thermostatic the temperature seemed to change at frequent intervals.
I thought the hotel was quiet until the morning, when there was a lot of banging with the service trolleys at 6:30. As breakfast doesn’t start until 7:30, I doubt there are many rooms ready for servicing at 6:30 so why wake guests by banging the trolleys about outside their doors?
Breakfast was adequate but food was mediocre in quantity.
I can’t comment on the pool as it was closed.
My real horror was when I asked to leave a case and was pointed to a public space by a stair case. Surely a three-star hotel should have a baggage room or somewhere secure? I know crime is low on Guernsey but this just seemed risky.
I came away from Rocquettes thinking this could have been so much better. The limitations seemed to be investment in the rooms (everything looked as though it was done for the cheapest price) and poor working practices (such as the service trolleys at 6:30).

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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london
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 14, 2010

I've given this an 'excellent' score because whilst it isn't five star accomodation it's was much better than i expectedand the staff were excellent. It is a pleasant, clean place. The room was above average size wise, spotlessly clean and with a generous balcony. The hotel is spotless too and has a welcoming, friendly atmosphere. The breakfast was good - good selection. The food in the Oaks Bar, part of the hotel, was good, reasonably priced and again the staff were excellent.

  • Stayed March 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Essex, England
Top Contributor
92 reviews 92 reviews
19 hotel reviews
Reviews in 47 cities Reviews in 47 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 17, 2009

Standard rooms are basic with small tv. We booked a double but got a twin room as we were only staying for 2 days we didn't bother asking for a change. We could have done without the 7.30am knock for cleaning, followed by 3 more knocks during the morning when we were due to leave at 11am. No Do Not Disturb sign in the room.

Food in restaurant was average - portions in the Oak Bar looked good. 10 minute walk down hill to centre of St Peter Port with plenty of eateries, but recommend getting a taxi back up the hill - costs about £4. Swimming pool with jacuzzi and sauna were nice facilities with towels provided at reception. Free Wi-Fi is a good feature.
Cost £50 per person B&B.

  • Stayed October 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Lichfield
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 7, 2009

Great service, friendly, helpful. Nice rooms, plenty of space. Food excellent. Buffet breakfast and dinner with lots of choice. Lovely swimming pool with spa, sauna and gym. The large hill is compensated for by the free bus into town, although bus fares are very cheap so no problem.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Rocquettes

Address: Les Gravees, St Peter Port
Phone Number:
Location: United Kingdom > Channel Islands > Guernsey > St Peter Port
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in St Peter Port
#8 Romantic Hotel in St Peter Port
#10 Business Hotel in St Peter Port
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Les Rocquettes 3*
Number of rooms: 52
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Also Known As:
Les Rocquettes Hotel St Peter Port
Les Rocquettes St Peter Port
Les Rocquettes Guernsey/St Peter Port, UK

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